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Summary:

The HP tc1100 showed up at my door at 11:35 this morning, only 44 hours and 15 minutes after the device was picked up at my door for the repair.  From the documentation included with the tc1100 it appears that HP replaced the mother board, the […]

The HP tc1100 showed up at my door at 11:35 this morning, only 44 hours and 15 minutes after the device was picked up at my door for the repair.  From the documentation included with the tc1100 it appears that HP replaced the mother board, the Pentium M processor, and the pen receptacle.  The pen receptacle was getting loose from wear, the pen wouldn’t fall out or anything but it was getting harder to click into place.  I had forgotten to mention that in the repair ticket and it’s nice to see that HP noticed it and replaced it.  The tc1100 that was returned is the same unit that I sent, I recognize all the special nicks and marks from heavy usage.  They did reimage the hard drive back to factory conditions which is Windows XP Service Pack 1, so I am now rebuilding it back to my working program set.  I decided not to just reimage with one of my TrueImage backup sets as they all were taken before upgrading to the Office 2007 beta 2.  I figure it is time to rebuild the Tablet anyway so this is what I will be doing for a good while.

HP warranty repair grade-   A+

-jk

  1. That’s pretty impressive service.

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  2. Well, as mobile technology bloggers we aim to please. Oh, you mean HP…yes, them too. ;)

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  3. Wow, that kind of service and the size of the device almost makes me think about replacing my Q1 with a HP TC1100. I am surprised they were able to crank out the repair and get it back to you so quickly, that is just amazing to me!

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  4. Ug I am so tempted to pick one of these up…I’m really hoping that some awesome things come out with Vista pre-installed next year but this is such a great tablet and it can be had at a good price. It’s great to see what a wonderful job HP did with the repair.

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  5. What is really amazing about this rapid repair is the fact that the tc1100 has been discontinued. Must have some spare parts laying around. :)

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