I called them highly upset and told them that I want a copy of the phone recording when I originally called on 02-18-09 and now they are refusing to give it to me. They are giving me the runaround and I need a resolution. Why are they refusing to give me the recorded phone call? I have contacted 2 attorneys who are handling the class action law suit against the company, the FCC, BBB. Consumer affairs and many websites. They have to be exposed for being scammers and they are liars.

I am at least happy to say the service is finally cancelled after nearly a year of problems and 5-6 months of trying to cancel it. However, now we are going through a dispute with costs being charged to our account which resulted in another bill not being paid on time. The latest is that the person i spoke with that cancelled our account said we could still dispute the problems we had even if the account was closed, however now at this very moment im being told that because the account is closed it cant be disputed. I am on hold waiting to see what is going on. VONAGE is a rip off and should be put under. This 2yr agreement was NEVER shown or discussed when my husband signed up, he was told it was month to month. As far as I saw the terms of agreement he read and clicked on said NOTHING about any agreement. We would never sign ourselves away on such an agreement with a service we do not know. Our next plan is to change bank accounts and close this one so they can not take money out anymore. They falsely advertise a 24.99 cost when we never paid less than 32.15 a month. Everytime we called we learned something we didn’t know upon sign up. If there is a lawsuit against them, I want in.

CRY CRY of the spoiled person out there that want everything for nothing and cries when they know not how to use the technology. Cry Cry Cry.

BS BS BS BS BS

Should you do a “Google” search of Vonage complaints you will find multiple people who have bad experiences similar to my bad experiences. I strongly suggest they are required to stop their false advertising especially their claim of being number one in their market.

The only number one they can claim is being the worst in their market not the best. The fact they have class action suits should be enough evidence this company was not prepared to service their market.

They are attempting to collect $92.98 from me for an early disconnection charge. Due to the fact I talked to their lack of customer service department on 3 to 4 occasions with no changes of the issues including dropped calls, poor sound quality, and other issues I cancelled based upon frustration.

The more important issue is the fact I make at least 10 attempts to file my complaints but was put on hold so long I had to get off the phone. I would actually put them on speakerphone so I could do other things while being stuck on hold.

I am not writing for just myself but all the people who have been lied to about their services and to have the FCC have them advertise according to their lowly position in their marketplace and not robbing people of their hard earned money. I beg you to attempt to call their customer service number different times of the day and experience the problems their poor customer face every day.
This is a letter I faxed to the fcc