Typically equated with industry high fees and rigid contracts, Verizon Wireless might finally be listening to all the mobile masses who glibly chant "Can you hear me now?" The wireless voice and data company is making changes that break from the traditional company approaches that appear to bully customers around. Instead of the standard and time-honored full cancellation fee for customers that terminate the contract early, Verizon Wireless will prorate that fee to adjust for what I like to call "time served."
Instead of treating new and potential customers better than existing customers, Verizon Wireless will also look to allow handset upgrades at new-subscriber prices. To qualify under the new handset upgrade rules, you’ll need to have a calling plan at $50 a month for 12 months, which appears to replace the "new every two" plan currently in place. OK, now who’s scopin’ out a new Smartphone as a result?
(via Phone Scoop)