Comments on: Three Things…. DSL, Comcast & Vongo http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/ Trusted Insights and Conversations on the Next Wave of Technology Wed, 25 Nov 2009 23:17:12 +0000 http://wordpress.com/ hourly 1 By: Ivan http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-887127 Ivan Sat, 05 Jul 2008 05:16:49 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-887127 <p>Well, I was going to use Vongo. However, after read this and other comments plus when I tried to access for a free trial it tells me that I am offline. So, I thank you for this comments and of rsaving me a big headache.</p> Well, I was going to use Vongo. However, after read this and other comments plus when I tried to access for a free trial it tells me that I am offline. So, I thank you for this comments and of rsaving me a big headache.

]]> By: Jeff S http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-881258 Jeff S Sun, 01 Jun 2008 01:02:27 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-881258 <p>Their customer service phone number hangs up on you when ever you try to get a CSR. I've tried from several different phones, land and cell with the same results.</p> <p>I was promised a 30 day trial, and my card has already been charged. I feel like I'm being screwed, and they aren't using lube.</p> Their customer service phone number hangs up on you when ever you try to get a CSR. I’ve tried from several different phones, land and cell with the same results.

I was promised a 30 day trial, and my card has already been charged. I feel like I’m being screwed, and they aren’t using lube.

]]> By: Vongo Care http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-865620 Vongo Care Thu, 13 Mar 2008 21:41:45 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-865620 <p>Dear Customer,</p> <p>Please accept our apologies there was a software bug with Ask Vongo that have since resolved.. Our customer service number is 1-877-Vongo21</p> Dear Customer,

Please accept our apologies there was a software bug with Ask Vongo that have since resolved.. Our customer service number is 1-877-Vongo21

]]> By: Gaia http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-861476 Gaia Thu, 14 Feb 2008 17:41:38 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-861476 <p>I must STRONGLY agree with those who question Vongo's intentions --</p> <p>I had a subscription to Netflix which i was going to cancel because Vongo sounded like such a better deal.</p> <p>I had multiple problems with the download that none of their suggested solutions resolved;</p> <p>When I tried to contact them, i discovered it is vitually IMPOSSIBLE to do so --</p> <ol> <li><p>I tried to find any "contact" information on the Vongo site -- they have none;</p></li> <li><p>I tried using the "Ask Vongo" automated response system --it told me that information was "unavailable, try back later" (and i've tried back several different times of the day, for three days now);</p></li> <li><p>I've checked whether they have a 1-800 Number (they don't).</p></li> </ol> <p>This sort of treatment infuriates me; they must think we are all idiots out here. After i post here, I'm headed to the "Bad Business Bureau" and "RIP-OFF" sites to notify everyone there.</p> <p>DO NOT get involved with VONGO, it's evidently a major RIP-OFF.</p> <p>~Gaia_d@yahoo.com</p> I must STRONGLY agree with those who question Vongo’s intentions –

I had a subscription to Netflix which i was going to cancel because Vongo sounded like such a better deal.

I had multiple problems with the download that none of their suggested solutions resolved;

When I tried to contact them, i discovered it is vitually IMPOSSIBLE to do so –

  1. I tried to find any “contact” information on the Vongo site — they have none;

  2. I tried using the “Ask Vongo” automated response system –it told me that information was “unavailable, try back later” (and i’ve tried back several different times of the day, for three days now);

  3. I’ve checked whether they have a 1-800 Number (they don’t).

This sort of treatment infuriates me; they must think we are all idiots out here. After i post here, I’m headed to the “Bad Business Bureau” and “RIP-OFF” sites to notify everyone there.

DO NOT get involved with VONGO, it’s evidently a major RIP-OFF.

~Gaia_d@yahoo.com

]]> By: jennielee lew http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-861198 jennielee lew Wed, 13 Feb 2008 03:43:23 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-861198 <p>Hey, So I'm not freakin crazy after all this whole VONGO experience has left me so frustrated I could scream, I have not been able to download a movie since the end of Nov 2007 yet every month on my statement they are VONGO a big hit at taking money they and there service has not earned from hard working tax paying americans. enough is enough I see a major class action in there bleak future.. but, meanwhile I'm still stuck like chuck trying to remove this horrible dreadful, virus called vongo. any help would maybe help me to get some kind of closure to this gaping wound.</p> Hey, So I’m not freakin crazy after all this whole VONGO experience has left me so frustrated I could scream, I have not been able to download a movie since the end of Nov 2007 yet every month on my statement they are VONGO a big hit at taking money they and there service has not earned from hard working tax paying americans. enough is enough I see a major class action in there bleak future.. but, meanwhile I’m still stuck like chuck trying to remove this horrible dreadful, virus called vongo. any help would maybe help me to get some kind of closure to this gaping wound.

]]> By: Angel http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-858278 Angel Fri, 25 Jan 2008 17:45:12 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-858278 <p>Vongo has no way to talk to a person on the website , no contact info. I have been trying to cancel my membership!!! I uninstalled it and now I cant reinstall it to cancel the membership and they have 24/7 customer service NOT!! everytime I enter contact customer service it says technical difficulties retrieving answer!! Such a rip off. If theres someone from vongo here cancel my membership, NOW!!!!!!!!!!!</p> Vongo has no way to talk to a person on the website , no contact info. I have been trying to cancel my membership!!! I uninstalled it and now I cant reinstall it to cancel the membership and they have 24/7 customer service NOT!! everytime I enter contact customer service it says technical difficulties retrieving answer!! Such a rip off. If theres someone from vongo here cancel my membership, NOW!!!!!!!!!!!

]]> By: fern http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-857277 fern Sun, 20 Jan 2008 19:08:37 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-857277 <p>Toshiba offers a 30 day free trial of VONGO When you download the trial it becomes a 14 day trial at Vongo Both companies are not being up front and I would caution anyone to beware. Is it a pay per view? a monthly subscripion? a 30 day trial?... You better read the terms, all the pages if you plan to subscribe... Regarding "Toshiba" They placed this crap on my new computer desktop and it says 30 day trial offered by Toshiba, so the third party cop out on Toshiba's part is garbage So I share the view:=(Vongo does not honor coupons that it includes with the pre-loaded software it pushes on people who purchase new computers. When calling customer service, the service will not give any viable excuse as to why but “user error”, so the representatives I spoke to say it is my fault that they will not honor the advertisements they put in new computer boxes.)</p> Toshiba offers a 30 day free trial of VONGO When you download the trial it becomes a 14 day trial at Vongo Both companies are not being up front and I would caution anyone to beware. Is it a pay per view? a monthly subscripion? a 30 day trial?… You better read the terms, all the pages if you plan to subscribe… Regarding “Toshiba” They placed this crap on my new computer desktop and it says 30 day trial offered by Toshiba, so the third party cop out on Toshiba’s part is garbage So I share the view:=(Vongo does not honor coupons that it includes with the pre-loaded software it pushes on people who purchase new computers. When calling customer service, the service will not give any viable excuse as to why but “user error”, so the representatives I spoke to say it is my fault that they will not honor the advertisements they put in new computer boxes.)

]]> By: Nolan Thornton http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-825369 Nolan Thornton Thu, 03 Jan 2008 17:36:31 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-825369 <p>I'm having a BAD experience with vongo as well. help me please! for several months i have attempted to contact Vongo, with no luck i'm not able to log on to their site ,so that i can cancel my membership. meanwhile, my credit card is being charge for lousy service that i DO NOT WANT!!!!</p> <p>please provide me with a customer service # if possible.</p> <pre><code> thanks, nolan </code></pre> I’m having a BAD experience with vongo as well. help me please! for several months i have attempted to contact Vongo, with no luck i’m not able to log on to their site ,so that i can cancel my membership. meanwhile, my credit card is being charge for lousy service that i DO NOT WANT!!!!

please provide me with a customer service # if possible.

                             thanks,               nolan
]]> By: Uh-Oh, Vongo! Users Encounter Issues « NewTeeVee http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-785087 Uh-Oh, Vongo! Users Encounter Issues « NewTeeVee Wed, 19 Dec 2007 11:01:02 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-785087 <p>[...] a few slings and arrows over the past year, with a recent salvo fired in the comments section of GigaOM. Seems that there have been three problems that have plagued the service: uninstalling, coupons and [...]</p> [...] a few slings and arrows over the past year, with a recent salvo fired in the comments section of GigaOM. Seems that there have been three problems that have plagued the service: uninstalling, coupons and [...]

]]> By: Peter Roberts http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-780458 Peter Roberts Mon, 17 Dec 2007 17:13:30 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-780458 <p>my email address is peter.roberts@starz.com</p> my email address is peter.roberts@starz.com

]]> By: Peter Roberts http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-780453 Peter Roberts Mon, 17 Dec 2007 17:12:23 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-780453 <p>I am responding to the post dated December 14, 2007. I am the VP of Operations for Starz Entertainment. I am responsible for Vongo's customer care. I read your post and would like to follow up. Can you please email me your Vongo user name, email address and phone number.</p> <p>Regards, Peter</p> I am responding to the post dated December 14, 2007. I am the VP of Operations for Starz Entertainment. I am responsible for Vongo’s customer care. I read your post and would like to follow up. Can you please email me your Vongo user name, email address and phone number.

Regards, Peter

]]> By: Vongo sucks http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-773471 Vongo sucks Fri, 14 Dec 2007 23:08:42 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-773471 <p>Vongo does not honor coupons that it includes with the pre-loaded software it pushes on people who purchase new computers. When calling customer service, the service will not give any viable excuse as to why but "user error", so the representatives I spoke to say it is my fault that they will not honor the advertisements they put in new computer boxes.</p> <p>I was charged for two monts of service. One month I will accept as my responsibility. But the latest, I cancelled the service within the time frame, and they charged my credit card, and will not issue a refund.</p> <p>I do not recommend this service. The majority of movies are outdated: Circa 1980's and beyond. Of the "newer" movies, most have been out on the market for a month or longer. So, the service is not worth trying out. It will be a waste of time and money. Customer service is very low par. Arguing with a person who will not give his name, nor the company leadership name, so writing this company to settle issues are not acceptable means of conducting business. A company should give the names and how to reach the office numbers of the chief of operations and/or other management tiers. This was refused to me.</p> <p>All this hassle for a $10.59 charge to be taken off of my credit card, and they will not do it, nor even offer my the two weeks free I should of had left. VERY poor customer service, with absolutely no empathy towards customers. So, my alternative is to file a lawsuit. For false and misleading advertisement--seeing that the original pre-printed advertisement I received with my computer says:"30 day FREE trial" of which I only received 14 days of free try out service.</p> Vongo does not honor coupons that it includes with the pre-loaded software it pushes on people who purchase new computers. When calling customer service, the service will not give any viable excuse as to why but “user error”, so the representatives I spoke to say it is my fault that they will not honor the advertisements they put in new computer boxes.

I was charged for two monts of service. One month I will accept as my responsibility. But the latest, I cancelled the service within the time frame, and they charged my credit card, and will not issue a refund.

I do not recommend this service. The majority of movies are outdated: Circa 1980’s and beyond. Of the “newer” movies, most have been out on the market for a month or longer. So, the service is not worth trying out. It will be a waste of time and money. Customer service is very low par. Arguing with a person who will not give his name, nor the company leadership name, so writing this company to settle issues are not acceptable means of conducting business. A company should give the names and how to reach the office numbers of the chief of operations and/or other management tiers. This was refused to me.

All this hassle for a $10.59 charge to be taken off of my credit card, and they will not do it, nor even offer my the two weeks free I should of had left. VERY poor customer service, with absolutely no empathy towards customers. So, my alternative is to file a lawsuit. For false and misleading advertisement–seeing that the original pre-printed advertisement I received with my computer says:”30 day FREE trial” of which I only received 14 days of free try out service.

]]> By: Rob Poitras http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-47387 Rob Poitras Wed, 31 May 2006 23:22:58 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-47387 <p>A little late, and a small detail: <em>Vongo works only on Windows-PC and costs about $10 for unlimited access. PPV is $4 a month.</em> PPV is $4/movie not per month. </p> <p>I agree with Gaurav about Vongo sucking in general. It is stupid that you have to call them to cancel the service. I just said that I am switching all my CPU's to the Apple platform and they cancelled my service without question.</p> A little late, and a small detail: Vongo works only on Windows-PC and costs about $10 for unlimited access. PPV is $4 a month. PPV is $4/movie not per month.

I agree with Gaurav about Vongo sucking in general. It is stupid that you have to call them to cancel the service. I just said that I am switching all my CPU’s to the Apple platform and they cancelled my service without question.

]]> By: Gaurav Sehgal http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-47386 Gaurav Sehgal Wed, 17 May 2006 23:51:58 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-47386 <p>just like to say that vongo is the biggest piece of crap program i have ever tried. Their movie selection is full of nonsense movies, and their customer service is by far the worst customer service from any company that I have ever dealt with anywhere in the world -- and I have lived in 6 different countries. I have been on hold with them for about an hour and 25 minutes now and I am still on hold. I think they make it hard for you to reach them so that you cannot cancel your account and they continue to steal/scam you out of your money. I hate vongo and everything it represents.</p> just like to say that vongo is the biggest piece of crap program i have ever tried. Their movie selection is full of nonsense movies, and their customer service is by far the worst customer service from any company that I have ever dealt with anywhere in the world — and I have lived in 6 different countries. I have been on hold with them for about an hour and 25 minutes now and I am still on hold. I think they make it hard for you to reach them so that you cannot cancel your account and they continue to steal/scam you out of your money. I hate vongo and everything it represents.

]]> By: Alex http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-47385 Alex Sat, 29 Apr 2006 02:58:28 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-47385 <p>Is it for sertain markets, because I wnet on the att site and they offer 1.5 and 3 Mbps only and it's $30 and $40. What am I missing?</p> Is it for sertain markets, because I wnet on the att site and they offer 1.5 and 3 Mbps only and it’s $30 and $40. What am I missing?

]]> By: Ved http://gigaom.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-47384 Ved Sat, 29 Apr 2006 01:29:51 +0000 http://gigaom.wordpress.com/2006/04/27/three-things-dsl-comcast-vongo/#comment-47384 <p>6Mbps now then how many more years will take them to provide 50 Mbps service ?</p> 6Mbps now then how many more years will take them to provide 50 Mbps service ?

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