I have been a loyal customer of MailStreet for several years and have had nothing but good things to say about the service. In all that time I have experienced no technical problems that a quick call to a real technician didn’t fix in just a few minutes. I have been so satisfied with the service I have written about it on jkOnTheRun and recommended them to many acquaintances. So why am I considering switching to a new provider?
The recent release of the Palm Treo 700w AKU2 update brings push email at long last, but the main requirement on the Exchange Server side is it must be updated to Service Pack 2. I don’t have push email nor the ability to synchronize my tasks to the server so that tells me that MailStreet has not upgraded to SP2 yet, at least not the one my setup is running on. I have three email accounts configured on my Treo, the Exchange Server for my business email and two POP3 accounts that are not business related. I would love to get my business email pushed to the Treo so I would always know when a client sent me something. Without push email I must manually go get the email, or set up ActiveSync to automatically poll for email every so often. Push email would make sure I get notified as soon as I receive a client email, which is what I need. Even though everything is in place on my end since MailStreet still hasn’t upgraded my server to SP2 I can’t get the two things I need.
I spoke with a MailStreet representative yesterday who told me that they were currently testing SP2 and would be doing so for the next 60 days. If everything works out with the test they will begin deploying the update and he couldn’t tell me how long that might take. So I am looking at 2+ months before I can realistically expect the SP2 update I need. This just isn’t good enough, and I told the rep so. The Exchange Server update has been out for quite some time now, in fact most hosts have updated weeks or months ago. So I am now stuck with the major decision of moving my business server to another provider or waiting it out. The fact that my service has been great makes that decision even harder. Further clouding the decision process is the information I have received from other MailStreet users that indicates newer servers on their system (meaning new customers) have actually been upgraded already. I have spoken to two such individuals who are relatively new MailStreet customers whose servers have been upgraded already. That is very wrong if the new customers get the upgrade first, and especially wrong since that contradicts what the MailStreet representative told me.
I would be very interested to hear from other MailStreet customers about the SP2 upgrade. If enough people indicate their servers have already been upgraded then my decision may be much easier than it is now.