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Summary:

Boing Boing points out customer service and happy users are not part of Verizon DNA. And then they say, who don’t they love us, but they love iPod…..

Boing Boing points out customer service and happy users are not part of Verizon DNA. And then they say, who don’t they love us, but they love iPod…..

  1. Jesse Kopelman Friday, November 11, 2005

    I wonder if there is a weekly meeting at Verizon HQ that goes like this:

    Suit 1: No matter how we dick over our customers, they just keep coming back for more.

    Suit 2: Hell, we’re still kicking everyone’s ass in terms of net adds.

    Suit 1: This is getting boring. We’ve got to come up with something that will really piss people off so that the competition has a chance.

    Suit 3: I know! What if we . . .

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