Packet 8, in what seems to be a major snafu revealed email addresses of nearly 21,000 customers. An employee attached a spreadsheet containing customer email addresses along with its monthly email newsletter. Packet 8’s director of corporate communications Joan Citelli said, “It was a one time fluke. I don’t expect it to happen again.” Right… okay! But these are the kind of snafus which make customers fleeing. I wonder what customers think about this – if I was one, I won’t be too happy with everyone with my information.