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Summary:

Packet 8, in what seems to be a major snafu revealed email addresses of nearly 21,000 customers. An employee attached a spreadsheet containing customer email addresses along with its monthly email newsletter. Packet 8’s director of corporate communications Joan Citelli said, “It was a one time […]

Packet 8, in what seems to be a major snafu revealed email addresses of nearly 21,000 customers. An employee attached a spreadsheet containing customer email addresses along with its monthly email newsletter. Packet 8’s director of corporate communications Joan Citelli said, “It was a one time fluke. I don’t expect it to happen again.” Right… okay! But these are the kind of snafus which make customers fleeing. I wonder what customers think about this – if I was one, I won’t be too happy with everyone with my information.

  1. A perfect example why we should use throw-away email addresses for all subscriptions and services.

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  2. This is one of the reasons why I still like, and use, those compuserve-like cryptic email-ids. If all they leaked was email addresses, I am not sure one or many of the 21,000 fellow-customers can cause me much grief.

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  3. Agreed with Zoli and exactly why I do use a throw away email addy for subscriptions and services.

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  4. The sad thing is that this is the SECOND time that Packet 8 has done this.

    http://www.broadbandreports.com/forum/remark,14330593

    So much for “this will not happen again”

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  5. Oops: Packet8 spills nearly 21,000 customer emails

    Packet8, the Silicon Valley (Santa Clara) VoIP company, accidentally revealed the email addresses of nearly 21,000 customers, Om reports. Naturally, we checked the blog of the company’s CEO, Bryan Martin, but we didn’t see anything about it there. (H…

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  6. I agree, Why Do we need to include emails, whey they are carelessly cared for.

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  7. HELLO,WE ARE MR AND MRS BELLINTON S T W O JACK.WE GIVE OUT LOAN TO INDIVIDUALS AND FIRMS WHO WISH TO OBTAIN A LOA AT 5% INTEREST RATE.
    INTERESTED PERSONS SHOULD CONTACT US TODAY VIA EMAIL;bellintonlenders@consultant.com

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  8. Packet 8 service is terrible. Although a bargain at 19.95, you get what you pay for. Disconnections, not able to fax, poor line quality. Perhaps the worst of all is when you have a problem and you will have many, you will be on hold for hours trying to get the problem fixed. Once you get the service department it appears that everything is someone elses fault.

    I highly recommend that you stay away from this company!

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