Comments on: SunRocket hit by problems, again

By: John Kessel

John Kessel — Fri, 27 Jul 2007 03:30:47 +0000

Has anyone signed up with another company. I came through Lingo’s special promotion located at http://www.lingo.com/sunrocket that gives users a choice between two plans. The plan they prefer to sell is a monthly ChatterBox plan. It makes a mention of one month free, free shipping, free activation and free equipment.

By: Sudheesh

Sudheesh — Fri, 27 Jul 2007 01:48:49 +0000

OK, everyone! Here’s a way to go that I got off another website.

By: dave

dave — Thu, 19 Jul 2007 21:48:07 +0000

I understand that they have gone out of business, but my sunrocket service is still working – anyone know why?

By: Bob Gore

Bob Gore — Wed, 18 Jul 2007 23:41:16 +0000

here is some more info for all concerned. this is a link for news from the NY TImes.

http://www.nytimes.com/2007/07/17/business/17sunrocket.html?ref=technology

This one is how to unlock your gizmos and transfer your numbers. I personally have not done this…yet…How to info comes after the disclaimer on the top of the web page. Follow at your own risk but the info is interesting none the less.

http://www.dslreports.com/shownews/How-To-Flee-SunRocket-85795

By: Lynda Wells

Lynda Wells — Wed, 18 Jul 2007 02:19:32 +0000

I’ve signed up with another company, and here’s the “rest of the story”: They will not be able to port my number until they can contact SunRocket, which will no doubt take an Act of Congress. Yeah, right. So, what now?

By: Lynda Wells

Lynda Wells — Wed, 18 Jul 2007 02:04:14 +0000

OK, everyone! Here’s a way to go that I got off another website:

Get the legal system and government involved.

File a complaint with the FCC at: http://svartifoss2.fcc.gov/cib/fcc475.cfm

Mention something like:

SunRocket, a VoIP telephone provider based in Vienna, VA disconnected my prepaid telephone and E-911 service on July 17, 2007 without ANY required advanced customer notification or alternative service options, leaving me at significant risk without 911 capabilities. The company’s executives should be arrested and jailed for putting approximately 160,000 households at such risk.

Also contact your local Attorney General and demand that the executives that made the decision to leave customers without phone service and E-911 service be arrested for public endangerment

Here is a link to that blog http://thecrustysysarch.blogspot.com/2007/07/sunrocket-turns-scud-missile.html

By: Susan Bender

Susan Bender — Wed, 18 Jul 2007 00:20:28 +0000

Have called the #’s for Bernie Murphy and gotten voice mail. That’s more than I got from Sunrocket. I too have paid for a year in advance and now no phone and no money. What do I do about my phone #, I heard that it can’t be transferred if they cant contact Sunrocket. Wow, what a mess. I filed a complaint with the FCC and will continue to file complaints everywhere I can until someone responds to my complaints. Next is the Public Utilities Commission in my state. How can they not be held responsible for all our money?

By: Lynda Wells

Lynda Wells — Tue, 17 Jul 2007 23:22:36 +0000

Well, the news only gets worse. Read this and weep: SunRocket Is Out of Business

July 17, 2007: Numerous news reports have confirmed what we have been saying for the last several days - SunRocket, one of the most popular VoIP services, is going out of business. Whether you are a current SunRocket subscriber that needs a new service or someone just looking for the best VoIP service, we've got you covered. Read our comparisons and reviews of the best VoIP services below or check our update page for more SunRocket news, including how to port your number to a new service.

I got this from ConsumerCompare.com, however, they are the ones I went to and found SunRocket at the top of the list. So, we all need to stay hooked up and keep the "consumer" part of this charade informed.

By: Bob Gore

Bob Gore — Tue, 17 Jul 2007 22:49:59 +0000

I have had Sunrocket for more then a year. Just renewed this past april. I am calling my credit card company to see about getting some of my money back. I am canceling the service. If you have a phone number that you do not want to loose, I would recomend that you get a new service very quickly and port your phone number out of there ASAP. Its a shame they used to be a good company. now they are just Shit.

By: jb

jb — Tue, 17 Jul 2007 22:26:38 +0000

Do we wait for some service to start back up or is it gone forever? I need to get another phone service, but don’t want to be paying for two services!!!!!!!!!!!!!

By: Bob Gore

Bob Gore — Tue, 17 Jul 2007 21:49:49 +0000

I have grown very tired of Sun Rocket treating us like garbage. At the very least they should answer their phones. What bastards (and I am being nice). Thanks to Lynda Wells I called the number for BlueRun Menlo Park Phone: +1 650 462 7250 Fax: +1 650 462 7252 They put me in touch with Someone who is “handeling ” Sunrocket. I did not talk to him but I left him a message. the name and number are Bernie Murphy 1-605-329-9996 ext. 235 Everyone call Bernie and maybe some will get an answer.

By: Ramona

Ramona — Tue, 17 Jul 2007 21:48:56 +0000

For problems with Sun rocket call Bernie Murphy at 650-329-9996 at # 235

By: Lynda Wells

Lynda Wells — Tue, 17 Jul 2007 20:14:52 +0000

There is definitely something horrible happening. I talked to a tech guy last week, whene there was a system problem, and he was anything but nice...but the problem went away. Now...down again...with spotty service on my end. Very scary. Here's the name of their primary inversment firm: BlueRun Menlo Park

545 Middlefield Road, Suite 210 Menlo Park, CA 94025 United States

Phone: +1 650 462 7250 Fax: +1 650 462 7252

Let's ALL call them and get some answers!

By: George Johnson

George Johnson — Tue, 17 Jul 2007 19:33:01 +0000

For the last 3 days my phone has been useless. I dialed the number and got the same recording. I'm trying to find out if they're going out of business. Up untill this past week it was OK, echos here and there, but OK. @ weeks ago we started getting choppy audio, like someone was turning the volume up and down. Now it is non-functional. I'm pretty much left with my cellphone for communication. I paid $250 out in front fot 15 months of service. I became a customer on April 28th 2007 and it worked OK until last week. So that's like shy of 3 months service for $250??? YAY!!

Unless they make a huge recovery quick I'd say stay away from SunRocket. They're not telling me , or apparently anyone else, what's goin on. I'm left to assume that they are goin down in flames. I'll likely have to go back to Verizon and chase SR for the money, god only knows how long that will take to get back!!

If anyone knows something I don't know please let me know. FYI I am not someone who is unfamilar with computers, I am the lead support for a 2000 pc network that I am responsible for soup to nuts, suffice to say I have tried quite a few variations to make this work with no success!! If they are having a problem it would be wise to communicate with their customers. If I find out anything else I will update here.

By: vicki smith

vicki smith — Tue, 17 Jul 2007 19:26:42 +0000

my phone is down as well, since yesterday. they haven’t responded to emails and they’re phone number is ‘not accepting calls for customer service’. what is going on with this company? i prepaid for a year, how can i contact anyone let alone get my money back?

By: Bostonman

Bostonman — Tue, 17 Jul 2007 18:50:23 +0000

They upgraded their system a few weeks ago and my phone call quality to Hong Kong has improved a lot…. Looks like they screwed up something badly. Hope they are not out of business, just paid them $199 a few months ago!