Update: WallStreet Journal has a big front page story about tinkering by the incumbents. Remember my piece, the VoIP End Run. Oh its coming… how is this for a start. Verizon’s Fiber to the Home service, dubbed FIOS is slowly coming online, but some users are […]

Update: WallStreet Journal has a big front page story about tinkering by the incumbents. Remember my piece, the VoIP End Run. Oh its coming… how is this for a start.

Verizon’s Fiber to the Home service, dubbed FIOS is slowly coming online, but some users are already complaining about a variety of problems with the much awaited service. IP address problems, no dial-tone, problems with third party VoIP and incompatibility with certain wireless routers are amongst the most common problems.

Jon Gales complains about a hyperactive dynamic IP that constantly resets itself which makes it difficult to work with servers/services that are authenticated by IP. I guess this is not going to cause problems for people who are using plain vanilla broadband, but if you expect to manage the servers then you got problems. Like Jon.

> I called Verizon to see what was up (this is the first time I have noticed an IP change, and it happened twice in such a short time) and they had the balls to claim that it’s a feature. Another “feature” is they make the pattern a secret. Like somehow knowing when my IP will change makes the network insecure.

This could be one way of getting consumers to up the service level to professional package, and charge more money? And this is not the only thing. There are others who say that Vonage calls drop off when running on FIOS. (That might be because of Vonage issues, but still it is something to note.) Quite a few other random complaints. There are incidents that only D-Link routers work with FIOS, and Linksys routers have some other issues as well. Here is another one:

>They told me that they’re starting to find issues with certain phones on FIOS and that I would have to go buy another phone. I said this was BS and told them to just change it back to the old copper line but they said once they switch over to fiber they can’t swicth back. BUYER BEWARE! They don’t tell this is a possibilty when you sign on. In fact they tell you that if your not satisfied you can cancel within 30 days. I now have to go out buy another business line phone for $200.00 now. Unbelievable!

I am going to follow-up with Verizon and see what’s going on, and perhaps if these are teething problems. On the flips side, FCC, having ceded complete control to the RBOCs, will really have to step-up and play the cop here. I have started a forum here, incase you have problems with Verizon FIOS.

Discuss Verizon FIOS here!

  1. Sunil Chhaya Sunday, August 7, 2005

    To all the folks having trouble with the big corporations – write to their CEOs. [Disclaimer - I have no vested connection to this endorsement -] I have used a website called Planetfeedback.com, that has gotten me attention and almost 100% resolution rate for any of my problems with these big companies. All you need to do is to write a letter to the CEO of, say, Verizon, in this case, and cc: that to your local legislators – senators, representatives and state attorney general, and wait! You will be surprised how well that can work for you. Give it a try anyway. I have used the service that is free to consumers, for the last 7-8 years, and it has worked for me almost every time.

  2. Om, you shouldn’t like to organizations that put their content behing pay|registerwalls. If they need to be mentioned at all, ply a little fair use to their content.

  3. BBR has a forum already — I have had FiOS in McLean, VA for a four months with absolutely no problem. I am also using Vonage and I am using a modified firmware on my Linksys. I have no idea why people are having problems, but if you are managing servers on FiOS and are using a non-business account, you have nothing to bitch about since the ToS says that you can’t have a server running on the FiOS service.


  4. Actually, I’ve had no problems with FIOS. My problem is that Verizon monopolizes your house once FIOS is installed. By removing your copper wire you are now forced to stay with Verizon until other carriers have fiber optic capabilities.

    I did not find out about this until I wanted to switch back to DSL to save some money. They said “Nope, can’t”


  5. Paradise Cowgirl Thursday, October 20, 2005

    “This could be one way of getting consumers to up the service level to professional package, and charge more money?”

    Never attribute to malice [or greed] what can attributed to stupidity.

    Verizon Online (the ISP part of Verizon) is known (among their customers who hang out at BBR, http://www.broadbandreports.com/ ) for making really stupid engineering decisions. Their latest one happened to DSL customers who are on DHCP (versus those on PPPoE) last Spring: let’s set IP lease times to 15 minutes. I kid you not, they did that and it was a MESS. After a number of WEEKS they finally figured out a 2 hour lease would work better :p

    Oh, why such a short lease time at all? Because they wanted to enable MAC filtering/binding automatically (to limit the number of public IP addresses DHCP customers could pull) but this caused problems if the customer wanted to switch to the DSL modem/router to/from bridge mode.

    Really, Verizon can’t fix one problem without causing at least two more.

    Despite stupid decisions like these, I’m still a very happy DSL customer and can’t wait to get FIOS (years a way for me probably, given where I live).

  6. –We had the Fios installed in early Oct. 2005.
    Recently, within the past three weeks, Verizon’s
    mail server has been deleting my inbox, when I
    use their mail program.
    The mail is there today, and gone tomorrow.
    I keep calling them about this and they say they’ll
    get back to me. They haven’t.
    I don’t even use 1% of the allotted space.
    Thank God, I can download the
    small mail messages to Outlook express.
    I have to use Verizon’s mail program because Outlook
    Express & Netscape 7.1 will now no longer accept large
    incoming emails (videos etc) The Pop3 keeps timing
    out on both even though it is set at the highest
    setting. (they would accept them when I had dial-up)
    I can however, send out large files on both
    Express & Netscape, go figure!
    No help from Verizon on this problem either.
    Estelle, Residential User
    West Chester, Pa.

  7. T., Residential User Wednesday, December 21, 2005

    Has anyone installed a D-Link booster? I want to add one to my Verizon FIOS Broadband program. If so, did you have any problems installing the booster? I haven’t contacted Verizon with these questions, but plan to do so. Thanks. TB

  8. I got Verizon Business 15/2 service installed at my home with 5 statis IPs. When the service was sold to me, Verizon did not tell me a little detail… that the Dlink router that they supply does not handle 5 static IPs… and that the Adtran router that can handle 5 static IPs costs an additional $300! In fact, the CONTRACT that Verizon sent to me by email also guarantees the delivery of the full set of 5 static IPs, and says nothing about the limitation of the Dlink router. How is a customer to know?

    I have been running from pillar to post (various toll free numbers and agents and supervisors) and they refuse to acknowledge this as an error in their service specification or provision or both.

    It is like saying that you are going to get a telephone line with 2 numbers, but oops… you should have known that it will cost you another piece of equipment costing $300 to actually access the numbers!!!

  9. My wife and I switched to FiOS from Verizon DSL this past December. We were relatively happy with the DSL service, but thought we saw “the handwriting on the wall” in that the DSL service quality would probably decline as resources were focused on FiOS. (We’d had a similar experience with dial-up before switching to DSL.)

    FiOS has, so far, been one disappointment after another.

    We wanted the fiber optic cable run to the house on the west side of our property so the electrical boxes could be installed in the garage. When the installers showed up, they installed the cable on the east side of the property and installed the boxes on our living room wall — right next to the couch and the front window. Aesthetic, it’s not.

    We had wanted the CAT5 cable run through the wall from the garage to the adjacent room just beyond that wall. Failing that, we at least wanted the cabling routed through the attic. The installers decided that would be too difficult and instead stapled the cables across the front of the house, outside the siding, to a room where we really didn’t want the connection. Again, aesthetic, it’s not, nor is it terribly convenient.

    So. This is probably worth it because of the higher speed and greater reliability we were promised, right?

    Well…at this point, my internet connection actually works only about 50% of the time. Of that time when it works, it’s noticeably faster about 20% of that time, slower than my former DSL about 30% of the time, and about the same 50% of the time. I can no longer connect to my online brokerage’s website at all.

    The support people at Verizon have been helpful, but also helpless. I’ve now called them three times to try to figure out the problems.

    Comcast is looking awfully good right about now.

  10. I added FIOS and am in the 30 day trial, and have been a Comcast cable user for six years. I am not impressed. With a PC on each link, the slower cable Internet works faster for pages with many objects. Throughput is better, but connection set-up time is slower. Its as if Verizon has some proxy server or other “crap” between me and the Internet. In addition, the Verizon FTP server is slow and times out a lot. That has nothing to do with FIOS, but it is a big factor in deciding to stick with FIOS on day 31. Thinking about trying out the support channels to see if they can make me happy, but also thinking about saying “thanks for the fiber, I’ll see you when you can give me TV too”. Changing email addresses from Comcast is another ‘pain’ factor… we’ll see.


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