Comments on: Massive Outage hits Vonage http://gigaom.com/2005/08/03/massive-vonage-outage/ The Business of Technology Thu, 04 Dec 2008 02:05:50 +0000 http://wordpress.org/?v=MU hourly 1 By: kimberly mahaffey http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-861781 kimberly mahaffey Sun, 17 Feb 2008 02:09:23 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-861781 <p>i have been trying to get in touch with vonage for about 2 months now and havent had much luck. i placed an order and my harddrive broke so i cant use the service, i have mailed thier equipment back and i told them to stop taking money out of my account they still havent and i dont have the service, what am i going to do? i am getting very upset about this and thinking of taking my case to a lawyer do you feel this will be the right thing to do.</p> i have been trying to get in touch with vonage for about 2 months now and havent had much luck. i placed an order and my harddrive broke so i cant use the service, i have mailed thier equipment back and i told them to stop taking money out of my account they still havent and i dont have the service, what am i going to do? i am getting very upset about this and thinking of taking my case to a lawyer do you feel this will be the right thing to do.

]]> By: Joe OSullivan http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-785933 Joe OSullivan Wed, 19 Dec 2007 18:55:26 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-785933 <p>Heres another reason that Vonage sucks. I stopped paying because they didnt deliver the service and owe them $50 for service i never got. They placed my bill with an agency that autodials my cell phone five times a day and they refuse to stop calling. They are banking on the fact that it I will let them extort the money to get them to stop harassing me. They are the worst company I have ever dealt with.</p> Heres another reason that Vonage sucks. I stopped paying because they didnt deliver the service and owe them $50 for service i never got. They placed my bill with an agency that autodials my cell phone five times a day and they refuse to stop calling. They are banking on the fact that it I will let them extort the money to get them to stop harassing me. They are the worst company I have ever dealt with.

]]> By: E. W. Shaw http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19231 E. W. Shaw Wed, 16 May 2007 17:06:17 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19231 <p>I am extremely disastified with Vonage. I can not understand the customer service people and quite frankly THEY CAN NOT SPEAK UNDERSTANABLE ENGLISH...Be very careful about the company Vonage, they stole money out of my bank account without my permission. Terrible customer service for service THAT DOES NOT WORK!!! Whomever is comtemplating to get services from VONAGE, please be aware of such illegal THIEVERY of money from your bank account. They offer alot of promise'e of Quality Phone Service IT'S A LIE!! Their Phone Service SUCKS!!!!! Vonage SUCKS!!!!! Don't be SUCKED INTO THEIR ADVERTISING EITHER!!!! FIND SOMEONE ELSE!!!! VONAGE WILL SCREW YOU!!!!</p> I am extremely disastified with Vonage. I can not understand the customer service people and quite frankly THEY CAN NOT SPEAK UNDERSTANABLE ENGLISH…Be very careful about the company Vonage, they stole money out of my bank account without my permission. Terrible customer service for service THAT DOES NOT WORK!!! Whomever is comtemplating to get services from VONAGE, please be aware of such illegal THIEVERY of money from your bank account. They offer alot of promise’e of Quality Phone Service IT’S A LIE!! Their Phone Service SUCKS!!!!!
Vonage SUCKS!!!!! Don’t be SUCKED INTO THEIR ADVERTISING EITHER!!!! FIND SOMEONE ELSE!!!! VONAGE WILL SCREW YOU!!!!

]]> By: Alex Moore http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19230 Alex Moore Mon, 22 Jan 2007 17:05:23 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19230 <p>Be very careful about the company Vonage. Terrible customer service that will take your money without giving you the service that they promise you. There are other services available now that will give you a much easier transition into the VOIP world. Be very careful as they do not stand behind their return policies and will take your money out of your account, which you will not see even when you follow the guidance of their customer service.</p> Be very careful about the company Vonage. Terrible customer service that will take your money without giving you the service that they promise you. There are other services available now that will give you a much easier transition into the VOIP world. Be very careful as they do not stand behind their return policies and will take your money out of your account, which you will not see even when you follow the guidance of their customer service.

]]> By: Iretta Scott http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19229 Iretta Scott Tue, 06 Jun 2006 09:41:02 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19229 <p>I have had the same problems everyone else is expericeing. vontage stole money out of my bank account without my permission,and also took $119,oo out to cancel service that did not work.plus I did cancel their service the firs day I tried to use their device and it did not work for me.I also returned their device and they did not return the money for giving their device back to the,</p> I have had the same problems everyone else is expericeing. vontage stole money out of my bank account without my permission,and also took $119,oo out to cancel service that did not work.plus I did cancel their service the firs day I tried to use their device and it did not work for me.I also returned their device and they did not return the money for giving their device back to the,

]]> By: anonymous/Missouri http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19228 anonymous/Missouri Tue, 28 Mar 2006 21:21:39 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19228 <p>To anyone who have not tried vonage! This does not work! They don't help when u need help! I never could even get my phone to work. The commercial says u would get the first month free, u don't. They told me I get the first month free and still took out a proccessing fee and first month! I looked over that. We called several times trying to get help on getting this going.One representive said we had a bad phone adapter from vonage and we end up taking it back for a new one! Same thing happened with the new one! So we gave up after over a month of trying! Called vonage to cancel our service and to get our money back for the service that was never provided for us! They told us that they will not give our money back and it will cost another $41.00 to cancel it! How can u false advertise, steal money from someone and get away with this! I just want to warn anyone that is thinking about getting vonage. It is a rip off! They are not getting away with this from me. I'm blocking them from taking any more money from my bank and going to talk to my lawyer! I paid with my hard earned money on service that they did not provide to me, I want my money back!!!</p> To anyone who have not tried vonage! This does not work! They don’t help when u need help! I never could even get my phone to work. The commercial says u would get the first month free, u don’t. They told me I get the first month free and still took out a proccessing fee and first month! I looked over that. We called several times trying to get help on getting this going.One representive said we had a bad phone adapter from vonage and we end up taking it back for a new one! Same thing happened with the new one! So we gave up after over a month of trying!
Called vonage to cancel our service and to get our money back for the service that was never provided for us! They told us that they will not give our money back and it will cost another $41.00 to cancel it! How can u false advertise, steal money from someone and get away with this! I just want to warn anyone that is thinking about getting vonage. It is a rip off! They are not getting away with this from me. I’m blocking them from taking any more money from my bank and going to talk to my lawyer! I paid with my hard earned money on service that they did not provide to me, I want my money back!!!

]]> By: From California----anonymous http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19227 From California----anonymous Wed, 22 Mar 2006 16:03:57 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19227 <p>BEWARE OF VONAGE !!!!!!!!! </p> <p>If you are new to the VONAGE TEL. SERVICE, I advise you not to ever attempt asking information or even try to get a tel. service through VONAGE!!!!! VONAGE made electronic withdrawal from my checking account for 4months without having any service from this company at all. The first Vonage employee I spoke with asked me for my bank account No. for the purpose of paying for a VONAGE adaptor to our computer and assurred me it was easy to install it. Then I received it and thought they would only charge my checking account for that adaptor. We had difficulty connecting the adaptor so we called Vonage for technical support that they had promised. Only to find out they do not have any available service at all except talking with someone in the phone. We had attempted to call Vonage for help several times but we always got someone with an accent or someone who did not communicate well! All telephone calls were directed outside in the US! I ended up saying to one of Vonage employees that I would just wait for a friend who has this Vonage tel. to help us. He said it was OK to wait till that friend comes back from another state.</p> <p>Our friend is due to come home in May and I told Vonage employee that we'll connect our adaptor at that time. He said it was OK but what he did not tell me was that VONAGE will start collecting money the moment that time I spoke with VONAGE representative BETTY. </p> <p>There was no common understanding or explanation that this is their intention and of course I did not give a written or verbal authority to VONAGE to collect money from my bank. </p> <p>VONAGE had withdrawn money from my account without my permission and without any service from them at all. This is a RIP OFF!!!!!!!!!!!!!!!!!!! Whoever is comtemplating to get services from VONAGE, please be ware of such illegal collection of money from future customers.</p> <p>Message from CALIFORNIA to everyone!!!!!!!!!</p> BEWARE OF VONAGE !!!!!!!!!

If you are new to the VONAGE TEL. SERVICE, I advise you not to ever attempt asking information or even try to get
a tel. service through VONAGE!!!!! VONAGE made electronic
withdrawal from my checking account for 4months without
having any service from this company at all. The first Vonage employee I spoke with asked me for my bank account No. for the purpose of paying for a VONAGE adaptor to our computer and assurred me it was easy to install it. Then I received it and thought they would only
charge my checking account for that adaptor. We had difficulty connecting the adaptor so we called Vonage for technical support that they had promised. Only to find out they do not have any available service at all except talking with someone in the phone. We had attempted to call Vonage for help several times but we always got someone with an accent or someone who did not communicate well! All telephone calls were directed outside in the US! I ended up saying to one of Vonage employees that I would just
wait for a friend who has this Vonage tel. to help us. He said
it was OK to wait till that friend comes back from another
state.

Our friend is due to come home in May and I told Vonage employee that we’ll connect our adaptor at that time. He
said it was OK but what he did not tell me was that VONAGE
will start collecting money the moment that time I spoke with
VONAGE representative BETTY.

There was no common understanding or explanation that this is their intention and of course I did not give a written
or verbal authority to VONAGE to collect money from my bank.

VONAGE had withdrawn money from my account without
my permission and without any service from them at all.
This is a RIP OFF!!!!!!!!!!!!!!!!!!! Whoever is comtemplating to get services from VONAGE, please be ware of such illegal
collection of money from future customers.

Message from CALIFORNIA to everyone!!!!!!!!!

]]> By: R Dav http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19226 R Dav Sat, 18 Mar 2006 00:59:42 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19226 <p>I have been having the same problems with my Vonage connection for the last 2 months. It works sometimes and then goes out. I have been very frustrated and there seems to be no fix in site. Until recently I have really had no problem with Vonage except for the fact that when you do try to reach them, it is very hard to get a person and when you do, good luck understanding them. I am going to try to call Monday again and see if I can get a credit on my last 2 months service..</p> I have been having the same problems with my Vonage connection for the last 2 months. It works sometimes and then goes out. I have been very frustrated and there seems to be no fix in site. Until recently I have really had no problem with Vonage except for the fact that when you do try to reach them, it is very hard to get a person and when you do, good luck understanding them. I am going to try to call Monday again and see if I can get a credit on my last 2 months service..

]]> By: Romel Levy http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19225 Romel Levy Fri, 17 Mar 2006 20:08:21 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19225 <p>Vonage is the worst thing that ever happen to me. I order service and then could not use it because I didnt have high speed. Called 3 days later ,return the adapter unopened and they are taking money out of my account each month and will not refund it back. Vonage has taken $223.00 and I have never had the service and they keep giving me the run aound .I contacted the BBB in Trenton Nj. Plus they have these foreign people that cannot understand English. Today I held on line waiting to talk to someone for 27 minutes. BBB has about 892 complaints on Vonage. Please don't give them the time of Day. Very Unhappy</p> Vonage is the worst thing that ever happen to me. I order service and then could not use it because I didnt have high speed. Called 3 days later ,return the adapter unopened and they are taking money out of my account each month and will not refund it back. Vonage has taken $223.00 and I have never had the service and they keep giving me the run aound .I contacted the BBB in Trenton Nj. Plus they have these foreign people that cannot understand English. Today I held on line waiting to talk to someone for 27 minutes. BBB has about 892 complaints on Vonage. Please don’t give them the time of Day.
Very Unhappy

]]> By: Tom H. http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19224 Tom H. Thu, 02 Mar 2006 02:43:04 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19224 <p>I just got off the phone for the second night in a row with Tier 2 Technical service at Vonage. What a waste of time. At day 4 and counting with no outgoing service, i.e. fast busy signal all the time.Also cannot understand the poor English---not his fault but Vonage's. Ready to jump ship after 6 months of no hassles!!</p> I just got off the phone for the second night in a row with Tier 2 Technical service at Vonage. What a waste of time. At day 4 and counting with no outgoing service, i.e. fast busy signal all the time.Also cannot understand the poor English—not his fault but Vonage’s. Ready to jump ship after 6 months of no hassles!!

]]> By: jg6217 http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19223 jg6217 Wed, 08 Feb 2006 18:00:43 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19223 <p>I am on hol dw/ Vonage right now...for the 5th time today. My fax line has up and down 4 times over the past 4 days, and is severely affecting my business activities, working from home. I am alos thinking that my local service, Brighthouse, maybe a better alternative @ this point...VONAGE SUCKS!</p> I am on hol dw/ Vonage right now…for the 5th time today. My fax line has up and down 4 times over the past 4 days, and is severely affecting my business activities, working from home. I am alos thinking that my local service, Brighthouse, maybe a better alternative @ this point…VONAGE SUCKS!

]]> By: Craig Hanson http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19222 Craig Hanson Thu, 12 Jan 2006 02:54:35 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19222 <p>I am extremely disastified with Vonage. I can not understand the customer service people and quite frankly they don't know what they are doing. I have switched back to SBC It may be expensive but they are local, knowlegable,and understandable</p> I am extremely disastified with Vonage. I can not understand the customer service people and quite frankly they don’t know what they are doing. I have switched back to SBC It may be expensive but they are local, knowlegable,and understandable

]]> By: sam http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19221 sam Wed, 04 Jan 2006 00:43:26 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19221 <p>vonage in new jersey and new york works excellent, strongly recommend it sammy</p> vonage in new jersey and new york works excellent, strongly recommend it sammy

]]> By: anil http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19220 anil Mon, 19 Dec 2005 16:40:36 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19220 Vonage network certainly is having some major issues, I had vonage for 2 years now but august onward the calls do not go through bot incomming and outgoing and website is down too. will have to look for alternatives, reliabilty is becoming an issue it is almost once a week now. Vonage network certainly is having some major issues, I had vonage for 2 years now but august onward the calls do not go through bot incomming and outgoing and website is down too. will have to look for alternatives, reliabilty is becoming an issue it is almost once a week now.

]]> By: Weblogs Work » Why Isn’t Vonage Blogging? http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19219 Weblogs Work » Why Isn’t Vonage Blogging? Thu, 11 Aug 2005 03:42:11 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19219 [...] m Malik agrees with us — Vonage should be blogging. Om ran a piece yesterday on the ‘massive outage’ they suffered, and they had no direct way to broadcast updates. [...] [...] m Malik agrees with us — Vonage should be blogging. Om ran a piece yesterday on the ‘massive outage’ they suffered, and they had no direct way to broadcast updates. [...]

]]> By: Om Malik http://gigaom.com/2005/08/03/massive-vonage-outage/#comment-19218 Om Malik Fri, 05 Aug 2005 14:23:12 +0000 http://gigaom.wordpress.com/2005/08/03/massive-vonage-outage/#comment-19218 not sure about that, jake... but this is what i have been following this. and its tough getting answers from the company. not sure about that, jake… but this is what i have been following this. and its tough getting answers from the company.

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