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Update: 4.35 pst: Many users are still experiencing outages and problems. A couple have posted in the comments section. ALERT: Apparently people can hear the dialtone, but calls don’t go through. Voicemails are offline, and other such issues as well. Most people on the Vonage Forums […]

Update: 4.35 pst: Many users are still experiencing outages and problems. A couple have posted in the comments section.

ALERT: Apparently people can hear the dialtone, but calls don’t go through. Voicemails are offline, and other such issues as well. Most people on the Vonage Forums are complaining about lack of service. Even Vonage.com is down. Looks like the entire infrastructure has blanked out. The phones into the press office are not working, and website is down as well. I reached their PR agency and they had no information about the outage as well. If you are experiencing the problems, please let me know.

Vonage spokesperson just emailed me: “Vonage is having a minor website outage due to firewall policy and it will be fixed in a matter of minutes in case you receive any additional inquiries. Thanks for touching base.”

Another update from Vonage PR, “In repairing the firewall issue, there may have been very minor isolated call disruptions, such as a fast busy signal but everything should be fine now.” The litany of compliants over on the Vonage forums are out of control, and are coming from all parts of the US.

Vonage has sent out an email to customers: “At this time, some customers may be experiencing difficulty placing outbound calls. Also, access to our website may be slow or intermittent for a short time. Our engineers are aware of the issue and working on a prompt resolution. We apologize for any inconvenience this may cause.”

Mark Evans adds, “Maybe it’s just me but I’m beginning to get the feeling that Vonage is becoming more vulnerable to competition and this new reality could soon be reflected in its rate of growth. Perhaps I’m paranoid but Vonage doesn’t have the buzz it once had, and perhaps its time has come and gone. Skype would be wise to learn from Vonage’s experience.”

  1. Vonage Hit With Service Outage

    Om Malik is quick to report that Vonage is suffering from a huge service outage. Apparently, people can get a dial-tone but can’t make calls. As well, Vonage’s Web site appears to be down. The complaints can be found on the Vonage Forum. Vonage isn’…

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  2. You are the first person I have seen mention it. I can receive calls and can now make calls but it was pretty confusing this morning until I saw that the Vonage site was down. Everything seems to have started working around 1 pm Central time so you just barely got your story in.

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  3. Is this the first time they had an outage like this? If not, how reliable will it going forward?

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  4. Elvis, thanks for this. I guess, being on the west coast puts me at a bit of a disadvantage. anyway glad to hear things have started working again.

    niraj, they have had outages before, so this is not new. might be new problems. because vonage is pretty good at fixing things.

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  5. I have had it for 6-8 months and haven’t had any issues of any kind. I would assume that it will be reliable again but maybe not. If it isn’t I will probably just let it go and only use my cell phone. Going back to SBC just seems so crazy and expensive.

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  6. Delathree’s iConnectHere is an alternate VoIP provider. DDDC also provides VoIP anonymously for many ISPs, telecoms (including Verizon and SBC), and other companies, so you may be using DDDC service already. DDDC’s CEO gave a presentation today at a RBC Capital Markets conference, and some may be interested in listening to a recording of the presentation. Yes, I own DDDC shares.

    http://www.wsw.com/webcast/rbc32/dddc/

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  7. As a protest for Vonage lack of backup systems, causing today’s massive problems and total loss of phone service across the nation, every Vonage user ought to go into their Vonage setup and set simulring to ring the Vonage corporate number (732.528.2600) every time someone calls your phone. That way their corporate number will be swamped, showing a peaceful protest.

    If everyone did it for just one business day, it will certainly make the point.

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  8. FWIW voicemail is still up.

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  9. My service is back down, I can receive but not place. It worked for about 4 hours.

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  10. Firewall on web site takes down calls in their production signaling (or bearer) network. Makes 0 sense to me.

    Generally speaking production networks don’t work through your standard web portal firewall devices. They are typically behind separate production firewalls or better yet (ideally) behind ACLs on routers rather than traditional boxen firewalls.

    Anyhow, sounds like nonsense to me. Reminds of those explanations I used to get from Verizon about how the line was down from a storm. Really interesting especially when the other line at my house was up and there was one (1) path between me and the RT and one path between the RT and the LSO…. Amazing how those trees fall and take out just one time slice of a TDM muxed HDSL pair in a cable…..

    -Victor

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