Comments on: WildBlue or Wild Goose Chase?

By: Brent Johnson

Brent Johnson — Wed, 10 Mar 2010 17:54:07 +0000

I was just curious, do you do any type of online gaming? I am looking into the whole satellite internet thing, and was told they don't do well with internet gaming. Have you found any games that do work? Also, just to ad to the conversation I have heard of people complaining about both services, but I do know that ViaSat, just aquiared Wild Blue, is supposed to launch a satellite next year that allows speeds faster than what is currently available with DSL at supposedly no additional cost.

By: thespiritdog

thespiritdog — Sun, 07 Mar 2010 03:46:39 +0000

I see Widblue, mybluedish has made very little to no improvements over the last five years. That's why we have Hughsnet. For about a year I had rural satellite internet providers Hughsnet and Wildblues, dishes side by side.

Copy and Paste any of the links below into your browser window.

thespiritdog.wordpress.com/2008/11/15/rural-satellite-internet-hughsnet-vs-wildblue/

thespiritdog.wordpress.com/2008/11/17/my-hughsnet-vs-my-wildblue-my-speed-test/

thespiritdog.wordpress.com/2008/11/22/hughsnet-vs-wildblue-new-speed-test-rural-satellite-internet/

thespiritdog.wordpress.com/2009/01/14/hughsnet-vs-wilblue-satellite-internet-speed-test-january-2009/

thespiritdog.wordpress.com/2009/03/25/satelitte-internet-speed-test-hughsnet-vs-wildblue/

http://thespiritdog.wordpress.com/?s=wildblue

Now I know every corporation is going to have customers that are dissatisfied with their services or products. I could have tolerated wildblues slow speeds. What was absolutely unacceptable was No signal half the time.

By: Raymond Lippitt

Raymond Lippitt — Sat, 06 Mar 2010 21:40:01 +0000

I had Wildblue for a year, and called about once a month to complain. Finally I got a Sat finder to prove alignment, and recorded their download and upload speed for three months.
In the middle of the night they occasionally would have the speed they claimed. Most of the time i would be lucky to get 95Kbs downloads speed. Finally I told them I was done with their service, and I sent their equipment back. They are trying to charge me the rest of my contract, and have threatened to turn me over to a collection agency. Wildblue has been purchased by Via Sat, so I contacted them and told them I will be forced to make a small claim on them to retrieve all of my losses if they could not resolve the issue that I may owe them something after ripping me off like this.
With the buy out it is questionable as to whether the contract I had with them would be any good even if they were an honest vender.

By: Jorlene Post

Jorlene Post — Mon, 01 Mar 2010 20:03:04 +0000

WILD BLUE-Complaint.

My name is Jorlene Post and I live in Sylvania, Alabama, Dekalb County.

I want it known that Wild Blue dish network is guilty of false advertising, bait and switch-over-charging, damaging installation work, slow internet speed, and shutting the service off multiple times without notice. They’re representatives also claim they have no way of knowing the exact amount of money that has been taken out of my account, since they don’t keep those records.

I signed up for the installation for $99.00 and was told at the last minute that I needed a mounting pole for an additional $50.00. Since 12//18/2009 I have been charged, not the 54.00 that appears on the contract, but $125.00 every month, plus an additional $190.02. My checking account bounced, forcing me to pay $70.00 in late fees as a result of these overcharges. Add to that, they have shut down our service twice without notice, costing my brother, Chris Stevenson who is a best-selling author, to lose hundreds of dollars in lost sales and miscommunication with his agent and publishers.

The technician, who installed the hardware, left a 15ft section off the mobile home trailer skirt and lost all of the fastening screws, requiring it to be reattached at expense. He simply left the skirt laying in the dirt when he finished the work. The installation process took more than five hours, with the tech continually trying to get the proper sat signal into the receiver.

On two occasions, we were told by customer support that they were sorry for the overcharges and promised to credit us for two months. They continue to charge double the monthly fee and claim to know nothing about any verbal agreements concerning monthly credit allowances.

The dish has been installed in front of the main entrance to the house, and is pointing directly at the roof eave. No doubt this has slowed the service down to a trickle due to bad reception. Snow or overcast days knocks the signal completely out, where we lose days of service.

I am on fixed income, and this has shattered my household financial status, and I will probably never recover from it.

We need a class-action suit against this company Now! Please email me with how I can participate in this class-action suit against Wild Blue.

My brother would also like to be contacted, since he has more damaging evidence against them. His name is Chris Stevenson and his email address is below:

stevenson_333@msn.com

Thank you,

Jory Post

By: shelby

shelby — Mon, 11 Jan 2010 23:23:17 +0000

im 11 but im a computer wiz i hava wildblue but my webcam always worked till a couple days ago u can still make a video but when u replay it it fastforwads its self like its sounds like gibirish can any of u help.

By: Belinda

Belinda — Wed, 25 Nov 2009 00:52:37 +0000

My husband and I had WildBlue installed back in April '09. In the two months we had it, it NEVER worked right and they pretty much robbed us of $600+. We're currently looking to join a lawsuit against WildBlue.

By: Suzanne

Suzanne — Wed, 10 Jun 2009 16:20:52 +0000

I had Wildblue installed for business purposes. It says it can support certain VPN’s. Preferably SSL if you go with the Propac plan. I did just that and it fell flat. I dropped my connection everytime. I tried to cancel after only 1 week and now they want me to pay a $345 cancel fee. Their service is terrible, as previous people said, slower than dial up. I would not advise anyone getting this service. If a lawsuit is initiated, count me in. Brandy32868@aol.com

By: Keighn

Keighn — Mon, 25 May 2009 00:29:24 +0000

I’d like to hear more about wild blue or mybluedish.com vs. dialup internet. Is this supposed fast dish really that much of a pile of crap?

By: david satovich

david satovich — Tue, 03 Mar 2009 01:06:54 +0000

I have spent so much money on wildblue I am ashamed to admit how much of an idiot I feel like. I finally had it out with them and told them no more excuses. I’m paying for their pro service and it no better than dail up. They kept sending me emails about their fap so I kept upgrading my service. I have replaced 3 computers because they convince me it was my old computers. Upgraded to the best router avail. The installer could not put the dish where I needed it, so I paid and electrician to wire my house for computers. All at the advice of their so called tech support center. My total cost for everything above plus their equipment. 7000.00 No Joke We need to file a class action lawsuit hopefully someone is working on it. My email address is dsatovich@wildblue.net

By: Roe Spencer

Roe Spencer — Tue, 10 Feb 2009 22:02:28 +0000

Where did everyone go after September? I know service hasn’t improved because I have 2 neighbors plus my system and they all suck as far as performance and don’t come close to what you are led to believe you will get! Mine got as low as 27k and 34k on 1/18/09 and I filed complaints with three different agencies and my speed went to the high 300′s to the low 400′s the next day. I haven’t been close to my unadvertised limit that they tell you about after you are tied into their contract so they were just regulating my speed because they could! If anyone knows of a class action lawsuit please let me know! I think they need to provide what they lead you to believe you will get or get out of the business!

By: Sonny Hays

Sonny Hays — Fri, 19 Sep 2008 19:28:39 +0000

Without too much elaboration, I’ll simply say that the negative experiences detailed by previous posters seems to be accurate. BUT, I just had (on Sept 17) an unusually positive, helpful, no-denials session with WildBlue Technical Support. In fact, the response and behavior was so different than past contacts (mort recent previous one in July) that I suspect that the complaints may finally be getting attention at HQ. Now, I may be premature in my conjecture, because the latest scheduled service call has not yet taken place… I will follow-up with another post once that event happens. (Btw, the current problem is download far below spec AND slower than upload, the latter in fact on-spec.)

By: DEld

DEld — Thu, 11 Sep 2008 01:29:51 +0000

Well, looks like they’ll have to move to stratosphere balloons.

Seriously though, WildBlue has *miserable* customer service. I can’t get them to replace my broken modem. Stay away!

By: Ben

Ben — Fri, 05 Sep 2008 21:54:30 +0000

What ever you do Don’t buy this service…. All the negative on this page is true. From day 1 I was never able to complete a download, even if it was only 2 mb it would stop in the middle of it. Pages turn slower than my dialup. My dial up is 95% better…. Never made it over 20 mb worth of downloads and could hardly surf the net, then I started getting the warning emails that I am approaching my limit. There is no way possible this could happen when you can’t even surf. Don’t know if it was the modem I received or what but they don’t care about us, all they want is your money.
Ever since the warning notice been luck to access 5 pages a day. Before that I may have seen 20 pages. They suck…….

By: Ken Haynes

Ken Haynes — Fri, 08 Aug 2008 12:59:38 +0000

this service is the worst. most of the comments about poor service from wildblue have happened to me. if there a class action law suit i want to be made aware. i have only been a wildblue customer since march 2008 and i have given up trying to resolve any issues with them. i was thinking about just paying the cancellation fee and moving on.

By: Lou Perillo

Lou Perillo — Fri, 01 Aug 2008 01:18:16 +0000

Add on to my last entry. If there is a class action siut against WildBlue, please contact me at: lperil@yahoo.com, make the subject title “WildBlue lawsuit”.

By: Lou Perillo

Lou Perillo — Sat, 26 Jul 2008 23:33:37 +0000

I have had this service since 5/1/07 and I am totally unsatisfied with it. Pat of the dish failed on the 14th of July and I had a sympathetic field tech come out to replace the defective part today, 7/26/08. When I called to report the outage, the helpdesk tech, or should I say HELPLESS desk tech ran me through the same old tired troubleshooting actions after I told her this was already done. She had to “make sure” for herself. I am not one that is computer illiterate, but I had to play the game anyway. Then I was told it was a system issue on their end. I called later and was told their issues were resolved and I should have access. I told them I still did not and had to do the same old tired actions again just to satisfy them. I was them told it has to be an issue on the dish and would need to field tech to resolve. I advised the tech, this is costing me $200.00 a day in lost income and will demand a credit; of course they could not do that themselves and I would need to send email requesting a credit for lost air time. I wondered how I would do that without internet access, I was told to send it in when access was restored. WHAT AN ANSWER!!! WHY DID I NOT THINK OF THAT!!!! To make a long story short, the field tech was not going to be available until 7/30/08, even though I am losing income from no internet access, but I was then told I could have dial up. I said “WOW”!!!!!, REALLY?!!!! I then asked how I was supposed to run a business with dial up when I need my phone to to be accessible to my customers? Thankfully that sympathetic field tech called me to advise he would be here today, 7/26/08 to replace the defective equipment. He got here, took him about 1/2 hour to get the connection up and running.
I hate satellite access!!!!!!!