Comments on: WildBlue or Wild Goose Chase? http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/ Trusted Insights and Conversations on the Next Wave of Technology Thu, 26 Nov 2009 03:26:30 +0000 http://wordpress.com/ hourly 1 By: Belinda http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-986524 Belinda Wed, 25 Nov 2009 00:52:37 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-986524 <p>My husband and I had WildBlue installed back in April '09. In the two months we had it, it NEVER worked right and they pretty much robbed us of $600+. We're currently looking to join a lawsuit against WildBlue.</p> My husband and I had WildBlue installed back in April ‘09. In the two months we had it, it NEVER worked right and they pretty much robbed us of $600+. We’re currently looking to join a lawsuit against WildBlue.

]]> By: Suzanne http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-951897 Suzanne Wed, 10 Jun 2009 16:20:52 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-951897 <p>I had Wildblue installed for business purposes. It says it can support certain VPN's. Preferably SSL if you go with the Propac plan. I did just that and it fell flat. I dropped my connection everytime. I tried to cancel after only 1 week and now they want me to pay a $345 cancel fee. Their service is terrible, as previous people said, slower than dial up. I would not advise anyone getting this service. If a lawsuit is initiated, count me in. Brandy32868@aol.com</p> I had Wildblue installed for business purposes. It says it can support certain VPN’s. Preferably SSL if you go with the Propac plan. I did just that and it fell flat. I dropped my connection everytime. I tried to cancel after only 1 week and now they want me to pay a $345 cancel fee. Their service is terrible, as previous people said, slower than dial up. I would not advise anyone getting this service. If a lawsuit is initiated, count me in. Brandy32868@aol.com

]]> By: Keighn http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-946447 Keighn Mon, 25 May 2009 00:29:24 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-946447 <p>I'd like to hear more about wild blue or mybluedish.com vs. dialup internet. Is this supposed fast dish really that much of a pile of crap?</p> I’d like to hear more about wild blue or mybluedish.com vs. dialup internet. Is this supposed fast dish really that much of a pile of crap?

]]> By: david satovich http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-929509 david satovich Tue, 03 Mar 2009 01:06:54 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-929509 <p>I have spent so much money on wildblue I am ashamed to admit how much of an idiot I feel like. I finally had it out with them and told them no more excuses. I'm paying for their pro service and it no better than dail up. They kept sending me emails about their fap so I kept upgrading my service. I have replaced 3 computers because they convince me it was my old computers. Upgraded to the best router avail. The installer could not put the dish where I needed it, so I paid and electrician to wire my house for computers. All at the advice of their so called tech support center. My total cost for everything above plus their equipment. 7000.00 No Joke We need to file a class action lawsuit hopefully someone is working on it. My email address is dsatovich@wildblue.net</p> I have spent so much money on wildblue I am ashamed to admit how much of an idiot I feel like. I finally had it out with them and told them no more excuses. I’m paying for their pro service and it no better than dail up. They kept sending me emails about their fap so I kept upgrading my service. I have replaced 3 computers because they convince me it was my old computers. Upgraded to the best router avail. The installer could not put the dish where I needed it, so I paid and electrician to wire my house for computers. All at the advice of their so called tech support center. My total cost for everything above plus their equipment. 7000.00 No Joke We need to file a class action lawsuit hopefully someone is working on it. My email address is dsatovich@wildblue.net

]]> By: Roe Spencer http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-926604 Roe Spencer Tue, 10 Feb 2009 22:02:28 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-926604 <p>Where did everyone go after September? I know service hasn't improved because I have 2 neighbors plus my system and they all suck as far as performance and don't come close to what you are led to believe you will get! Mine got as low as 27k and 34k on 1/18/09 and I filed complaints with three different agencies and my speed went to the high 300's to the low 400's the next day. I haven't been close to my unadvertised limit that they tell you about after you are tied into their contract so they were just regulating my speed because they could! If anyone knows of a class action lawsuit please let me know! I think they need to provide what they lead you to believe you will get or get out of the business!</p> Where did everyone go after September? I know service hasn’t improved because I have 2 neighbors plus my system and they all suck as far as performance and don’t come close to what you are led to believe you will get! Mine got as low as 27k and 34k on 1/18/09 and I filed complaints with three different agencies and my speed went to the high 300’s to the low 400’s the next day. I haven’t been close to my unadvertised limit that they tell you about after you are tied into their contract so they were just regulating my speed because they could! If anyone knows of a class action lawsuit please let me know! I think they need to provide what they lead you to believe you will get or get out of the business!

]]> By: Sonny Hays http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-900443 Sonny Hays Fri, 19 Sep 2008 19:28:39 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-900443 <p>Without too much elaboration, I'll simply say that the negative experiences detailed by previous posters seems to be accurate. BUT, I just had (on Sept 17) an unusually positive, helpful, no-denials session with WildBlue Technical Support. In fact, the response and behavior was so different than past contacts (mort recent previous one in July) that I suspect that the complaints may finally be getting attention at HQ. Now, I may be premature in my conjecture, because the latest scheduled service call has not yet taken place... I will follow-up with another post once that event happens. (Btw, the current problem is download far below spec AND slower than upload, the latter in fact on-spec.)</p> Without too much elaboration, I’ll simply say that the negative experiences detailed by previous posters seems to be accurate. BUT, I just had (on Sept 17) an unusually positive, helpful, no-denials session with WildBlue Technical Support. In fact, the response and behavior was so different than past contacts (mort recent previous one in July) that I suspect that the complaints may finally be getting attention at HQ. Now, I may be premature in my conjecture, because the latest scheduled service call has not yet taken place… I will follow-up with another post once that event happens. (Btw, the current problem is download far below spec AND slower than upload, the latter in fact on-spec.)

]]> By: DEld http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-898821 DEld Thu, 11 Sep 2008 01:29:51 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-898821 <p>Well, looks like they'll have to move to stratosphere balloons.</p> <p>Seriously though, WildBlue has <em>miserable</em> customer service. I can't get them to replace my broken modem. Stay away!</p> Well, looks like they’ll have to move to stratosphere balloons.

Seriously though, WildBlue has miserable customer service. I can’t get them to replace my broken modem. Stay away!

]]> By: Ben http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-898019 Ben Fri, 05 Sep 2008 21:54:30 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-898019 <p>What ever you do Don't buy this service.... All the negative on this page is true. From day 1 I was never able to complete a download, even if it was only 2 mb it would stop in the middle of it. Pages turn slower than my dialup. My dial up is 95% better.... Never made it over 20 mb worth of downloads and could hardly surf the net, then I started getting the warning emails that I am approaching my limit. There is no way possible this could happen when you can't even surf. Don't know if it was the modem I received or what but they don't care about us, all they want is your money. Ever since the warning notice been luck to access 5 pages a day. Before that I may have seen 20 pages. They suck.......</p> What ever you do Don’t buy this service…. All the negative on this page is true. From day 1 I was never able to complete a download, even if it was only 2 mb it would stop in the middle of it. Pages turn slower than my dialup. My dial up is 95% better…. Never made it over 20 mb worth of downloads and could hardly surf the net, then I started getting the warning emails that I am approaching my limit. There is no way possible this could happen when you can’t even surf. Don’t know if it was the modem I received or what but they don’t care about us, all they want is your money. Ever since the warning notice been luck to access 5 pages a day. Before that I may have seen 20 pages. They suck…….

]]> By: Ken Haynes http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-892699 Ken Haynes Fri, 08 Aug 2008 12:59:38 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-892699 <p>this service is the worst. most of the comments about poor service from wildblue have happened to me. if there a class action law suit i want to be made aware. i have only been a wildblue customer since march 2008 and i have given up trying to resolve any issues with them. i was thinking about just paying the cancellation fee and moving on.</p> this service is the worst. most of the comments about poor service from wildblue have happened to me. if there a class action law suit i want to be made aware. i have only been a wildblue customer since march 2008 and i have given up trying to resolve any issues with them. i was thinking about just paying the cancellation fee and moving on.

]]> By: Lou Perillo http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-891578 Lou Perillo Fri, 01 Aug 2008 01:18:16 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-891578 <p>Add on to my last entry. If there is a class action siut against WildBlue, please contact me at: lperil@yahoo.com, make the subject title "WildBlue lawsuit".</p> Add on to my last entry. If there is a class action siut against WildBlue, please contact me at: lperil@yahoo.com, make the subject title “WildBlue lawsuit”.

]]> By: Lou Perillo http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-890622 Lou Perillo Sat, 26 Jul 2008 23:33:37 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-890622 <p>I have had this service since 5/1/07 and I am totally unsatisfied with it. Pat of the dish failed on the 14th of July and I had a sympathetic field tech come out to replace the defective part today, 7/26/08. When I called to report the outage, the helpdesk tech, or should I say HELPLESS desk tech ran me through the same old tired troubleshooting actions after I told her this was already done. She had to "make sure" for herself. I am not one that is computer illiterate, but I had to play the game anyway. Then I was told it was a system issue on their end. I called later and was told their issues were resolved and I should have access. I told them I still did not and had to do the same old tired actions again just to satisfy them. I was them told it has to be an issue on the dish and would need to field tech to resolve. I advised the tech, this is costing me $200.00 a day in lost income and will demand a credit; of course they could not do that themselves and I would need to send email requesting a credit for lost air time. I wondered how I would do that without internet access, I was told to send it in when access was restored. WHAT AN ANSWER!!! WHY DID I NOT THINK OF THAT!!!! To make a long story short, the field tech was not going to be available until 7/30/08, even though I am losing income from no internet access, but I was then told I could have dial up. I said "WOW"!!!!!, REALLY?!!!! I then asked how I was supposed to run a business with dial up when I need my phone to to be accessible to my customers? Thankfully that sympathetic field tech called me to advise he would be here today, 7/26/08 to replace the defective equipment. He got here, took him about 1/2 hour to get the connection up and running. I hate satellite access!!!!!!!</p> I have had this service since 5/1/07 and I am totally unsatisfied with it. Pat of the dish failed on the 14th of July and I had a sympathetic field tech come out to replace the defective part today, 7/26/08. When I called to report the outage, the helpdesk tech, or should I say HELPLESS desk tech ran me through the same old tired troubleshooting actions after I told her this was already done. She had to “make sure” for herself. I am not one that is computer illiterate, but I had to play the game anyway. Then I was told it was a system issue on their end. I called later and was told their issues were resolved and I should have access. I told them I still did not and had to do the same old tired actions again just to satisfy them. I was them told it has to be an issue on the dish and would need to field tech to resolve. I advised the tech, this is costing me $200.00 a day in lost income and will demand a credit; of course they could not do that themselves and I would need to send email requesting a credit for lost air time. I wondered how I would do that without internet access, I was told to send it in when access was restored. WHAT AN ANSWER!!! WHY DID I NOT THINK OF THAT!!!! To make a long story short, the field tech was not going to be available until 7/30/08, even though I am losing income from no internet access, but I was then told I could have dial up. I said “WOW”!!!!!, REALLY?!!!! I then asked how I was supposed to run a business with dial up when I need my phone to to be accessible to my customers? Thankfully that sympathetic field tech called me to advise he would be here today, 7/26/08 to replace the defective equipment. He got here, took him about 1/2 hour to get the connection up and running. I hate satellite access!!!!!!!

]]> By: david` http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-884951 david` Mon, 23 Jun 2008 03:04:33 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-884951 <p>I have had wildblue for a small time and i dont like what i have been reading here but i really enjoy my service and the tech support agents are helpful,i play online games,email,use online banking and some music and it really beats the hell out of dialup. thank you wildblue!</p> I have had wildblue for a small time and i dont like what i have been reading here but i really enjoy my service and the tech support agents are helpful,i play online games,email,use online banking and some music and it really beats the hell out of dialup. thank you wildblue!

]]> By: Frank Tillery http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-884174 Frank Tillery Wed, 18 Jun 2008 00:44:57 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-884174 <p>I am almost hesitant to post this entry. It seems everyone but me does not like the service from Wild Blue. I have had the Pro-Pack 1.5Mbps service thru DishNetwork for a several months and have not had one problem. The initial installation was done by a competent technician. He showed me the signal strength which was high. Except for a few thunderstorms, I have not experienced any interruptions and even then, the system came back after the clouds moved away. While I do not play any games, I use secure sites for bill payment, manage my son's YouTube video uploads and purchase from iTunes regularly. I have my own domain name and my email is web-based so I don't have to play around with any email applications. Throughput is much, much better than dial-up. However, the upload speeds can degrade from time to time but still, I am happy with the service. Perhaps I got lucky. I hope you other folks can resolve your issues with Wild Blue and finally be able to enjoy your service.</p> I am almost hesitant to post this entry. It seems everyone but me does not like the service from Wild Blue. I have had the Pro-Pack 1.5Mbps service thru DishNetwork for a several months and have not had one problem. The initial installation was done by a competent technician. He showed me the signal strength which was high. Except for a few thunderstorms, I have not experienced any interruptions and even then, the system came back after the clouds moved away. While I do not play any games, I use secure sites for bill payment, manage my son’s YouTube video uploads and purchase from iTunes regularly. I have my own domain name and my email is web-based so I don’t have to play around with any email applications. Throughput is much, much better than dial-up. However, the upload speeds can degrade from time to time but still, I am happy with the service. Perhaps I got lucky. I hope you other folks can resolve your issues with Wild Blue and finally be able to enjoy your service.

]]> By: Sue Shepard http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-884128 Sue Shepard Tue, 17 Jun 2008 18:55:42 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-884128 <p>So how is this class action suit coming along? How about some real info on the matter instead of just complaints. Yes I had crappy service...only been a customer for 5 weeks. I want out but early termination fee says I can't. Contact me at lkisnerock@yahoo.com so I can join and fight to stop this one evil in the world of many!!!</p> So how is this class action suit coming along? How about some real info on the matter instead of just complaints. Yes I had crappy service…only been a customer for 5 weeks. I want out but early termination fee says I can’t. Contact me at lkisnerock@yahoo.com so I can join and fight to stop this one evil in the world of many!!!

]]> By: Jay http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-880652 Jay Wed, 28 May 2008 23:20:56 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-880652 <p>Same old story I would gladly join in a class action suit against Wild blue . I was not advised about a fair act policy, and was not left a copy of a contract to review I was only aware after being shut down can't even access email most of the time. I have attempted every means to contact the company only to be advised that "you signed the contract and it states...." I have been put on hold 6 times only to be hung up on when transfered. I have been told there is no corprate contact. and I have basically been told tough luck sucker... I will pay half of what I am ended up after the first month of non service by wild blue to begin a class action suite or join any that may be in the works.</p> Same old story I would gladly join in a class action suit against Wild blue . I was not advised about a fair act policy, and was not left a copy of a contract to review I was only aware after being shut down can’t even access email most of the time. I have attempted every means to contact the company only to be advised that “you signed the contract and it states….” I have been put on hold 6 times only to be hung up on when transfered. I have been told there is no corprate contact. and I have basically been told tough luck sucker… I will pay half of what I am ended up after the first month of non service by wild blue to begin a class action suite or join any that may be in the works.

]]> By: mark sherm http://gigaom.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-878256 mark sherm Wed, 14 May 2008 00:10:49 +0000 http://gigaom.wordpress.com/2005/06/03/wildblue-or-wild-goose-chase/#comment-878256 <p>My service worked great for 2 weeks, after two weeks with no service. They pro-rated my bill and after the two weeks. My service slowed down to less that dial up speeds. After numorous calls and waiting on the phone for hours,(They hung up on me on more that 5 occasions, even though I was being nice) I was in violation. Violation of what? Checking my e-mail and doing my online banking? If anyone knows how to join this class action suit, please let me know. I AM IN!!</p> My service worked great for 2 weeks, after two weeks with no service. They pro-rated my bill and after the two weeks. My service slowed down to less that dial up speeds. After numorous calls and waiting on the phone for hours,(They hung up on me on more that 5 occasions, even though I was being nice) I was in violation. Violation of what? Checking my e-mail and doing my online banking? If anyone knows how to join this class action suit, please let me know. I AM IN!!

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