Comments on: AT&T, Cingular – Merging is not that easy http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/ Fri, 10 Feb 2012 20:04:50 +0000 hourly 1 http://wordpress.com/ By: Brian http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101576 Sun, 17 Sep 2006 14:16:14 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101576 I’m an AT&T customer on Cingular and went to switch from my individual month-to-month plan to a family plan with four phones, and you’d think they were trying to drive me away. (They did, BTW — I’m switching to T-Mobile.)

Sales reps in the same Cingular store offered me different deals on different days. One day they’ll give me these four phones for free, three days later they insist I have to pay for all the phones unless I buy a more expensive plan. When I showed them the notes I took three days earlier, they’re like oh, well I guess we can give you the phones for free on the cheaper plan after all. (Believe it or not, they said that some sales reps can offer deals that others cannot in the same store!)

Dealing with Cingular was like buying a used car from an obviously shady dealer. No matter what options they offered me, I was convinced it was the wrong decision.

]]> By: your friend http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101575 Sun, 09 Jul 2006 23:42:54 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101575 dont worry everyone… cingular’s sorry ass is being sued

]]> By: jay http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101574 Wed, 28 Jun 2006 17:15:33 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101574 I also just came from att now on cingular they changed my unlimited voice mail now they take away from my daytime Min. called the 4 times just getting the run around said they will not change it back

]]> By: Anonymous http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101573 Fri, 17 Feb 2006 06:45:30 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101573 I am can’ t use my new cingular phone because of my old at&t SIM CHIP. I want to hurt someone!

]]> By: Om Malik http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101572 Tue, 24 May 2005 16:48:52 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101572 my advice to you is call them, yell at them, and if that doesn’t help, tell them you are filing a complaint with better business bureau and fcc. also say you are switching carriers. that will get their backends in high gear

]]> By: daniel http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101571 Tue, 24 May 2005 16:38:00 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101571 when they merged, cingular sent me a phone that i could swich my number to. now my att phone died and i want to use the cingular one they sent me. the only problem for me is that not only can i not activate my phone but it says that my phone number does not exist in their system. AND i dont have a landline to call them from. WHAT THE HECK CAN I DO????!!!!

]]> By: Tom C. http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101570 Mon, 02 May 2005 12:01:17 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101570 Irwin did you buy your Treo from cingular.. I read something about these cellphone companies “locking” the phones so that you can’t use it on a different carriers network. Since the law was passed that a person could switch providers and take their phone number with them, this has become an issue. I think I read somewhere about a possible lawsuit regarding this.

]]> By: Tom C. http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101569 Sun, 01 May 2005 19:08:11 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101569 As an at&t customer I’m also pretty upset with the merger. I was told if I wanted to change my rate plans, and stay as a at&t customer, I would lose all my perks (no nationwide long distance, no unlimited off peak minutes, no mobile to mobile minutes). Quite frankly I think some lawyer needs to start a class action lawsuit for all of us at&t customers. Seems to me since at&t no longer exist we should not be obligated to our contracts.

]]> By: Komal Sethi http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101568 Wed, 06 Apr 2005 19:50:01 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101568 I recently lost my cell phone. I happen to be in some crazy category of having an AT&T account, a texas phone # and live in san francisco. I first tried to buy a phone from at&t, now cingular, they told me i had to switch to cingular, great i say let’s switch. However, it seems cingular cannot transfer my 512 area code # because it’s “out of their market”?? I went back and forth with the folks at cingular about how ludicrous this was. They said there was simply nothing they could do. My options according to them were to switch to cingular and get a new 415 number, or switch to another service. Let me repeat this I actually had an employee at a cingular store tell me I was better off switching carriers!!!! Talk about customer service. I have since moved to t-mobile who was more than happy to migrate my 512 number and am a happy camper. It will be a VERY long time before I consider even talking to cingular/AT&T again. Nice job cingular.

]]> By: om http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101567 Mon, 04 Apr 2005 23:01:39 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101567 actually i have a cingular device so that should not be that much of a problem.

]]> By: just an (ex-) AT&T customer http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101566 Mon, 04 Apr 2005 22:32:42 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101566 Careful on just jumping the boat and switching from AT&T to Cingular. I have some information that points that the switch may be more than just a new SIM card for your SX66 – it may require a new radio (and thus device).

]]> By: om http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101565 Mon, 04 Apr 2005 21:37:26 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101565 i agree – it is frustrating to no end. i can get the new SX66 to work if only i get the PDA package which is point less since it costs $49.95. why not go for verizon evdo which is cheaper

]]> By: Jesse Kopelman http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101564 Mon, 04 Apr 2005 19:50:31 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101564 Just remember it all depends where you live. Contrary to the commercials, there is almost no seemless roaming between networks, so you will always tend to the top choice in your SIM until you fall off. If you live in much of the the Northeast and Northwest, the AT&T Wireless network is better and that is the one you want as the top choice in your SIM. Elsewhere, the situation may be completely reversed. The thing that urks me the most about the misleading commercial campaign is that while there are major challenges due to vendor incompatibility (both use Ericsson and Nokia, but often each uses a different one than the other in a given location) the networks could easily be better integrated than they currently are.

]]> By: Om Malik http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101563 Mon, 04 Apr 2005 01:45:25 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101563 irwin you are suggestion that switching might be a smarter decision as of now?

]]> By: Irwin Lazar http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101562 Mon, 04 Apr 2005 01:02:55 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101562 I switched to Cingular from AT&T a few months ago when I got my Treo 650 (it wouldn’t work with an AT&T SIM). The Cingular rates were a bit cheaper, and they have an unlimited data plan which AT&T lacked. The one nice thing about Cingular is that they won’t charge you an early termination fee if you switch over from an AT&T account. The setup was painless as well, just a call to an IVR system to activate my new phone and switched numbers when it arrived. Overall, I’m pretty happy with Cingular.

]]> By: Om Malik http://gigaom.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101561 Sun, 03 Apr 2005 23:47:38 +0000 http://gigaom.wordpress.com/2005/04/03/att-cingular-merging-is-not-that-easy/#comment-101561 amen – i agree with that. this is pretty lame on their part to even start advertising the service as better already. oh well!

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