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Summary:

Sometimes too much growth is not such a good thing. Especially when you have not scaled your systems to meet the rising demand from consumers who like your service. Latest example is Skype, which is now facing a unique set of problems – it is having […]

Sometimes too much growth is not such a good thing. Especially when you have not scaled your systems to meet the rising demand from consumers who like your service. Latest example is Skype, which is now facing a unique set of problems – it is having a tough time accepting credit card payments from consumers who want its SkypeOut service. (One blogger cries foul!) Light Reading spoke to the company officials who confirmed billing issues, as company attempts to put anti-fraud measures in place. These complaints have been all over the Skype forums for a few days now. Previously some had reported SKAM problems and other quality and connecting issues with Skype’s money making part of the service. I am surprised Stuart hasn’t posted about this on his wonderful Skype Journal as yet. Meanwhile Skype has run out of UK numbers. Seems like SkypeIn is taking off as well.

  1. im not surprised. he seems to have an unyielding attraction to skype.

    i wrote a post replying to his post about skype pulling their credit card option for US customers. i said that their cc problems were probably due to chargebacks. he didnt post my response…guess i should have spun my comment into a positive for him huh

    craig

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  2. Skype and Credit Fraud

    Om Malik get’s after me for not being more explicit about Skype’s payment challenges. Skype Forum announcements last week and a Skype Help update confirmed that US credit card payments are only available through Moneybookers. Moneybookers enables: In…

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  3. Skype sucks.

    Continuing today’s trend of bitching about corporate suckage, I just got screwed by Skype. Skype seems to be an interesting Voice-over-IP application with Linux, Windows and OSX versions that I thought would be extremely useful in talking to my wife…

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  4. Everytime Skype is mentioned on this blog, there is a negative message. As a regular User of SkypeOut and SkypeIn, I can’t report anything negativ in all these months I use it. Having creditcard problems I only experiance with cc processors in the US, since they have some really wierd system to verify user address and such stuff.

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  5. I’ve just had card payment appear on my account for Skype usage that I have never used. Emailed Skype, who replied next day saying it was fraudulent use of the card and to contact my card company for a chargeback.

    Anyone know what is going on?

    Is it that easy to use someone elses card number to charge up your Skype account?

    Surely they must know who’s account the money is going into. Can’t they be traced?

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  6. Dave Senger Friday, July 29, 2005

    I too had problems buying SkypeOut time from the Skype Store’s web page – tried about six times, and each time my transaction was either cancelled or refused. On a couple of occasions, they put a hold on the money in my credit card, but they did not keep it. It took them two or three weeks, but eventually the funds were returned to my card. Since then, I’ve avoided all these problems by buying SkypeOut time from HGC in Hong Kong, which so far has worked great for me – quick and easy. Try this link:

    https://online.hgc.com.hk/skype/public/store/Services.do?lang=en

    Good luck!

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