37 Comments

Summary:

Apple is testing a new web chat support service for iMac customers that’s available 24 hours a day, 7 days a week. Eligible iMac owners include those who purchased their iMac less than 90 days ago, or those who have purchased an AppleCare Protection Plan for […]

Apple is testing a new web chat support service for iMac customers that’s available 24 hours a day, 7 days a week. Eligible iMac owners include those who purchased their iMac less than 90 days ago, or those who have purchased an AppleCare Protection Plan for their iMac.

On the site, Apple answers the question of “Why Web Chat?” with “It’s fast, it’s easy, it’s convenient, and you’ll get proactive, comprehensive help from a real live person right here in your browser. If you can’t find what you’re looking for on Apple’s iMac Support pages, give chat support a try. A support agent can even send you helpful web pages while you’re chatting.”

Browser requirements for the web chat are Safari 1.1 or later, Microsoft Internet Explorer 5.2 or later, or Netscape 7.2 or later. Apple also supports web chats on Windows, listing Internet Explorer 5.0 or later as a supported browser.

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  1. Kristl Waters Saturday, July 15, 2006

    I just got a imac about approx 1 1/2 months ago, & don’t know what I did but now every time I click on something there’s a voice that says what I’m clicking on. For example, if I open I-tunes the voice says something like opening I-tunes, closing I-tunes. The only time I don’t hear this voice is when I click on links in Safari or Internet Explorer. Seems like I activated some kind of voice command.

    Could you tell me how I get this to stop or turn off?

  2. Kristi,

    It sounds like the VoiceOver support for the eyesight-impaired was turned on. To turn it off, go into System Preferences and click on “Universal Access” From there, look for VoiceOver (it should be on the “Seeing” tab) and turn it off. The voice should stop.

  3. I’m trying to create a website and I have a couple questions.

    1st question: I can create a html.index page but all it will show is text. How do I transfer pictures so that my page shows pictures, grafics, clip art or images?

    2nd questions: I have a imac & i think that it has a built in ftp program. Is thes true and if it is, where do i find the program & how do i use it to tranfer files.

    The program that I have been using is One Button FTP.

  4. please help me as to i’ve transported my mac after a long time and i cant remember my password. i know this is below you but i b d!

  5. Just purchased a Sprint camera phone, the PM-225, and my iMac will not recognize the phone as a device from which photos can be imported directly into the Mac. Any suggestions?

  6. How do I know if I have a combo drive? I am running OS 10.1.5 and just bought Tiger upgrade to 10.4, but when I insert the disc…nothing happens. …does not support the disc entered.

  7. I cant work out how to back up my Appleworks files onto disc. It isnt in the help menu anywhere that I can find. Can anyone tell me? I know how to burn photos etc to disc but not your everyday files

  8. James Hamilton Friday, January 12, 2007

    Hi all, I am a tolal mac newbee.
    Just made the switch from pc 2 days ago to a lovely new Imac. Having a problem with the ‘Front row’ software. All worked fine the first day, and have since had problems since performing software updates. The problem I am havng is that any dvd I place in the machine, I am informed that it does not recognise the format. Can anyone help?

  9. i need help putting songs onto my ipod i losed them alll can anyone help me please i need help i cant do it anymore ive tried everything and nothing worked so someone please e-mail me at sexyhotbud@yahoo.com or IM thanx if u have msn mine is sweetontheinside@hotmail.com i need help thanx

  10. Just bought a new iMac and I’m happy as hell! You people at Apple just won’t stop, will ya?! Can I hook up wireless speakers to this thing (iMac 20″) or what? If so, please recommend something. Thanks! I’d like to invite “sexyhotbud” (Jenny #9) for a nice warm bubble bath with candles and the whole ‘ShaBang’ but don’t want to put my new ‘puter too close to the tub…… You get the idea, kids…

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