A few days ago, I posted that VoIP’s honeymoon phase is over and now the companies like Skype need to deal with the nitty gritty. It was not a knock on Skype or Vonage, but a harsh reality of today’s business place. Stuart, one man who knows more about Skype than well Skypers, posted a comment and then wrote a longish reply on his blog. I read it twice… because I could not believe what I was reading. He and I were actually agreeing on something, and well the approach he took is different. In fact, I will go on to say, he has suggested a better fix for all the issues facing Skype and what company needs to do. He suggests, fix the technology, and make the technology help fix the problems. I think he is write. I get to the end of his post, and woah Nelly!
It’s simply too expensive and it means the “simplicity” and “it just works” philosophy that launched with Skype is lost. The real learning may be that the backend work in the design phase for both SkypeOut and the accounts system was simply “rushed” by VC pressure.
Andy is right - you can’t wish these problems away with a FAQ entry.