VoIP Has Quality Problems
VoIP Watch Americans are more worried about service quality and that is really holding back the adoption of VoIP-based telephony.
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VoIP Watch Americans are more worried about service quality and that is really holding back the adoption of VoIP-based telephony.
Related research and analysis from GigaOM Pro:
Subscriber content. Sign up for a free trial.
It certainly is true that the baby bells are jumping into VoIP like it is going out of style. The only thing is– the bells do not have a good tracke record of quality customer service. Customers are sick of talking to a machine at the other end of the line. I think some of the new stand alone VoIP services have a better chance of wooing customers.