Comments on: Building the Phone Platform http://gigaom.com/2004/11/29/building-the-phone-platform/ Business, Internet, Technology & Strategy Thu, 08 Jan 2009 21:53:10 +0000 http://wordpress.org/?v=MU hourly 1 By: Ash http://gigaom.com/2004/11/29/building-the-phone-platform/#comment-4823 Ash Tue, 30 Nov 1999 00:00:00 +0000 http://gigaom.wordpress.com/2004/11/29/building-the-phone-platform/#comment-4823 Lot of impressive analogies, but the only examples of new services that I could find in the 7-paragraph post were "Call Mom", "Add brother to call" and ringback tones. Am I missing something? I agree with the title of this post, but was expecting something more insightful than "Call Mom". Or perhaps, VoiceXML actually doesn't have anything to do with phone as the platform and Tellme is just trying to hitch itself to the consumer VoIP bandwagon. Lot of impressive analogies, but the only examples of new services that I could find in the 7-paragraph post were “Call Mom”, “Add brother to call” and ringback tones. Am I missing something?

I agree with the title of this post, but was expecting something more insightful than “Call Mom”. Or perhaps, VoiceXML actually doesn’t have anything to do with phone as the platform and Tellme is just trying to hitch itself to the consumer VoIP bandwagon.

]]> By: Aswath http://gigaom.com/2004/11/29/building-the-phone-platform/#comment-4824 Aswath Tue, 30 Nov 1999 00:00:00 +0000 http://gigaom.wordpress.com/2004/11/29/building-the-phone-platform/#comment-4824 Ash: Yes, you are missing things like "multimodal and multi-party communication". I thought TellMe offers services to PSTN customers right now, meaning VoIP is not required to process the application logic. Indeed for voice recognition applications, it is preferable that voice is in the raw form. In other words, the application has to realize the original voice samples rather than encoded voice. One can visualize application scenarios where the user interaction can be through one of multiple mechanisms ’Äì voice, different forms of browsers (phone, PDA, PC). In these cases VoiceXML helps in developing single, unified application logic. But I just do not see why the voice has to be based on VoIP technology. The applications listed in the original post can and are currently being offered to PSTN customers; but I know of no instances where it is available for a VoIP user. Ash:

Yes, you are missing things like “multimodal and multi-party communication”.

I thought TellMe offers services to PSTN customers right now, meaning VoIP is not required to process the application logic. Indeed for voice recognition applications, it is preferable that voice is in the raw form. In other words, the application has to realize the original voice samples rather than encoded voice.

One can visualize application scenarios where the user interaction can be through one of multiple mechanisms ’Äì voice, different forms of browsers (phone, PDA, PC). In these cases VoiceXML helps in developing single, unified application logic. But I just do not see why the voice has to be based on VoIP technology.

The applications listed in the original post can and are currently being offered to PSTN customers; but I know of no instances where it is available for a VoIP user.

]]> By: Peer 1 Blog http://gigaom.com/2004/11/29/building-the-phone-platform/#comment-4825 Peer 1 Blog Tue, 30 Nov 1999 00:00:00 +0000 http://gigaom.wordpress.com/2004/11/29/building-the-phone-platform/#comment-4825 <strong>VoIP not just about cheap phone calls; it's about new services</strong> <p>Amen! <a href="http://www.henshall.com/blog/">Stuart Henshall</a> and others have said this many times before. Not sure about VoiceXML though!</p> <p>From <a href="http://www.gigaom.com/2004/11/building_the_pho.php">Om Malik on ...</p></a> VoIP not just about cheap phone calls; it’s about new services

Amen! Stuart Henshall and others have said this many times before. Not sure about VoiceXML though!

From Om Malik on …

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