Summary:

Call Center Magazine: Goldman Sachs’ October IT Spending Survey says that 29% of CIOs polled plan to install VoIP in the next 12 months, a decline from 35% in the April survey. Among the respondents who said they plan to install VoIP in the next year, […]

Call Center Magazine: Goldman Sachs’ October IT Spending Survey says that 29% of CIOs polled plan to install VoIP in the next 12 months, a decline from 35% in the April survey. Among the respondents who said they plan to install VoIP in the next year, 52% cited the need to replace obsolete equipment as the primary justification for the investment, up from three percent in April. Conversely, only 3% of the October respondents cited return on investment or total cost of ownership as their primary reason for a VoIP implementation.

By Om Malik

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