GigaOM

Most of you have heard me complain, bitch, moan and rant about how tech companies don’t make it easier on consumers when it comes to using technology. Apparently I am not alone. Peter Me writes in Shit is too hard to use, “I’m working on a project where I get to go into people’s homes and watch them attempt to set up an internet-enabled device (excuse the vagueness). And, without fail, they cannot. What’s interesting to me is how they fail — each time it’s different. Though often in the same part of the process, the detail that causes them to go astray varies — mistyped email addresses, password confusion, network set up, clicking the wrong link and getting lost, etc. etc. And I’m sure that with each subsequent observation, we’ll observe new hitches.” (via dashes)