Another reason to hate Comcast

Om Malik, Thursday, May 20, 2004 at 9:05 AM PT Comments (70)

When the bluescreen of death comes to your television, then you will learn the true meaning of the word hate and it will be towards Comcast.

Comcast tunes into Microsoft TV software | CNET News.com: “Comcast Cable, one of the largest cable operators in the United States, on Thursday signed a deal to funnel Microsoft’s latest TV software to millions of set-top boxes.”

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70 comments so far

May 20th, 2004
9:05 AM PT
Tom said:

I’m trying to start a ground-swell of people who hate Comcast. My reason for hating them is their preemption of CNN headline news for Comcast Local Edition - a worthless piece of junk that makes me change the channel twice an hour. Anyone interested in joining my cause?

May 20th, 2004
9:05 AM PT
hate Comcast Local Edition said:

I agree. I have to change the fucking channel ecause of this garbage.

May 20th, 2004
9:05 AM PT
Chris said:

I hate those stupid interviews too, they need to get the picture, that their progrma, is nothing but crap and that nobody watches it. I turn away, when they insert that crap, because it is worse than public access produced shows. Down with comcast newsmakers

May 20th, 2004
9:05 AM PT
Bill said:

I also hate Comcast Local Edition. It is completely worthless. If I want local news, I’ll watch local channels or public access. I watch Headline News for national and international news. It is especially annoying when there is a promo for something cool on Headline News and I miss it because of Comcast Local Edition.

May 20th, 2004
9:05 AM PT
William said:

I wish I had the chance to hate their internet service. Comcast is the only cable franchise in my county, but they refuse to wire 40% of the population - just straight out say “No, we won’t wire you.” I’m stuck with dial-up Internet and satellite TV. Now who gets to hate Comcast more? :)

May 20th, 2004
9:05 AM PT
Chris said:

Glad we are not the only ones, I mean ther eis no excuse, for this stuff this is like taking oh lets say a network like espn, your in the middle of watching a game, and then all of a sudden it gets interrupted this is what essentially comcast is doing. And you know what makes it even easier for them to insert their useless junk is that two minute break they always take at :22 and :52 past the hour, if headline news extended there coverage eliminating the break, then it would be much more difficult to insert the crap. Headline news doesnot even rpmote on air the local news crap, and whoever thought up the idea, obviously does not know much about keeping viewers. I say we all band together, get your friends,neighbors, etc. and barade comcast, with emails, threatening to switch, or discontinue service with them, they are not helpong the community, we want our feature segments, entertainment reports etc. back. local edition sucks.

May 20th, 2004
9:05 AM PT
Clarence said:

HA! At least you all get the chance to view other news channels. The hell with chaning the channel twice a hour. I hate Comcast because it shows it political agenda, I got comcast limited cable and you dont even get CNN or MSNBC, you get FOX NEWS as the only cable news channel. So think about how its is to be stuck wiht political biest propaganda news, where they talk about TERROR 24/7 8-}

May 20th, 2004
9:05 AM PT
Chris said:

Sorry to hear about that but, hey basic cable today is basically nothing but locals, and a few networks, heck even c-span is in expanded basic here, if you really want to get the news channels, then why dont you just upgrade, the reason why you dont see a cnn or a msnbc in a the most basic tier out there is because of MONEY.

May 20th, 2004
9:05 AM PT
Shea said:

It’s so pleasing to see that there are others out there who find Comcasts’ worthless interruptions just as annoying and frustrating as I do! I am so tired of watching Headline News and being interrupted by Comcast and their bullshit newsmakers program! Why doesn’t Comcast get their own damn channel? Or even better, cut into Fox News…those people need to be shut up every once in a while too!

May 20th, 2004
9:05 AM PT
ernie said:

I also hate to have to change the channel twice every half hour because

May 20th, 2004
9:05 AM PT
ernie said:

I want to see a full half-hour of news Not the shit 25 and 55 min. past
the hour

May 20th, 2004
9:05 AM PT
Chris said:

Welcome Shea, I agree totally with you, but comcast does not seem to understand, that a national and I repeat national news channel, is for yes come on you got it…. national news, local news belongs on the local stations. Think what I have to deal, with not only do I have comcast newsmakers in my area, but seeking solutiions with suzanne, an old lady who talks, about wortless crap.

Shea, Comcast cannot break into fox news channel, because they are not allowed to, or for the matter any channels except cnn headline news to do so. Your best bet, would be to flood cnn headline news, with emails, letters etc. telling them that they are losing business, by local edition.

May 20th, 2004
9:05 AM PT
Poolfiend said:

I hate comcast with a vengance because they are lazy. I don’t care about the TV but because of their internet services, or lack there of.

The place I live in, Hudson, has a few different areas to it. The city of hudson, the town of hudson, and the village of north hudson. North hudson and the city of hudson can get broadband cable services I live in the Town but I’m litterally surrounded by the city.

Comcast will not go 100 feet to go to the group of houses around us. So I’m stuck with 56k for about another 2 years until another company is coming here. I hate comcast.

January 30th, 2006
2:45 AM PT
Julie said:

I HATE COMCAST! But I can’t get DSL, Sprint won’t come the last mile to my house. I think Comcast is paying them to stay out. We have a local 24 hour news station (NWCN), I don’t need Comcast local edition.

February 3rd, 2006
7:09 PM PT
Jim said:

I live in comcast’s crummy city Phladelphia
Thats reason enough to Hate Crimecast

Dishnetwork Direct Tv

February 5th, 2006
4:03 AM PT
bbmeister said:

I have contacted them numerous times about this and they just don’t care what our opionions are. Please give us a choice of cable providers so we can be rid of these idiots.

July 26th, 2006
5:00 PM PT
Daniel and Heidi said:

We hate the stupid company called COMCAST. Unfortunately there is a stupid monopoly in Arlington County (VA) and only COMCAST provides high speed and cable TV.

Again, WE REALLY HATE COMCAST!!!

Lincoln Towers - Arlington VA.

November 29th, 2006
1:32 PM PT
Joe said:

I too can’t stand “Comcast ‘Loco Edition’” As others have stated–if I want local news, I’ll tune into a local newsbroadcast.

The interviews aren’t particularly compelling–nor are the interviewers themselves.

Is Loco Edition a repository for frustrated/wannabe broadcasters?

December 4th, 2006
8:27 AM PT
Tim said:

I’m very frustrated with the Comcast Newsmakers. I’m not paying $80 a month to view their local, what should be public access, show on CNN Headline News. I pay to watch CNN Headline News. I’ve called them six times in the last month, and they seem uninterested in my opinion, and very often don’t even know what I’m talking about.

Has anyone had any success in getting Comcast Newsmakers off of CNN Headline News? If so, please let us know.

January 21st, 2007
4:11 AM PT
Ted said:

We need to start a class action suit. We pay for the programing from the newtwork, not the local cable companies little “news” (really a commercial) program.

January 26th, 2007
3:37 AM PT
Brian said:

I’ve been working with ComCast for over a year now. I work in a call center. When your pissed off, and nothing’s working, i’m the guy who gets the brunt of it. The service you recieve from any given agent is like a doctor. They may word things differently, may have interpreted policy differently (we ARE human) and may have more working experience than others, but we do the best we can. Unfortunalty we don’t have individual extentsions (or else i’d give you mine).
Try to kind of see things from our side. Of the 50+ calls you take in any given shift, 40 of which are incredibly pissed off, and occasionally ignorant, are itching to rip your head off. So unfortunately, if you call toward the end of any given shift, we may not be in the best of moods, but we do our job. Which is exactly what it is.
And last of all, its a free call. Which is why its sometimes a long wait to get through. In front of you is a grandmother who bought her first pc, wants to know how to work her email, but can’t exactly see the monitor, and panics over everything. We are patient. We try to be thorough. And if its not a Comcast product, we can’t help you. Internet problems? Unplug mdm for 20 seconds, restore power. You should be good to go. I’ll post basic Trouble Shooting Tactics later. Hope yaw’ll enjoy it, and spread the free advice. Or wait on the phone :)

February 3rd, 2007
11:06 AM PT
Jay said:

I have used the Comcast website to complain about Newsmakers. They replied that they purchase the airtime from CNN but gave no rationale why they pre-empt this program as opposed to some other. My reply was to go to Direct TV and I get Sunday Ticket to boot.

May 3rd, 2007
8:36 AM PT
eugene said:

COMCAST NESMAKERS IS ONE OF THE REASONS TO HATE THE COMPANY. THE OTHER REASON TO HATE COMCAST IS THEIR NEW DIGITAL CABLE BOXES - IT’S LIKE GOING BACK IN TIME TO THE BEGINNINGS OF CABLE BEFORE CABLE-READY TV ERA.
I HATE COMCAST! I HATE COMCAST! I HATE COMCAST!

June 9th, 2007
5:58 PM PT
John Doe said:

omg.i hate comcast local edition too!every time its two wannabe “reporters” talking about completely useless shit.like i give a damn about a pig farm in santa clara.ALL I WANT IS CNN!

June 15th, 2007
7:20 PM PT
Joseph said:

I was watchng Glen Beck “WAS” is the action word.Comcast decides to put on Seeking Solutions with Suzanne, which todays topic is How to prepare for house guest, what a bunch of bullshit, it’s either some some stupid topic on “comcast newsmakers” or this 150 yr old women talking about something that only she is interested in. I wish i had another choice BUT I don’t. This is the worst cable compant I have ever had, I am soooo close to going to Direct TV.

July 5th, 2007
11:34 PM PT
furious said:

Oh my God. What a waste of time. Please stop your stupid Local Edition. It is a terrible idea and nobody is watching. Stupid, stupid, stupid.

July 7th, 2007
12:07 PM PT
salty said:

What kills me is these douche bags take over adelphia and now we get even worse service. I went to go watch the soccer games and find out they took away Univision, I’m not Latino but that’s the only channel that broadcasts Copa America and the US was playing. Instead we now get the gay channel, which I don’t have a problem with. But one has to wonder why they put that channel in and took away Univision, especially in the Pittsburgh area which is the least diverse city in the US.. granted there are probably only 14 Latinos here, but there the total gay population here is likely less then 9.

They must be saving money on this somehow since its not market driven………. I won’t even go into the poor internet service and lack of HD channels.

They SUCK

July 25th, 2007
7:51 PM PT
lee said:

I hate Comcast - if only we had another cable company to AT LEAST CHOOSE FROM. I swap out my box today for an HDTV box - they gave me the wrong box that won’t take HDMI cables, so I had to drive back up there & get another box. This box is so new that there are no instruction manuals anywhere on their website as to how to program, hook up, etc. (I’m new at this - shouldn’t the tv people know about these things?) I call Comcast to ask how to hook up the new box- which cables do I need, not need, etc. The cable employee could not tell me how to hook up the cable. How sad is that? I would like to know how to get the “clock” back up on the monitor as well, but no amount of buttons I push makes that happen. I’d call customer service, but that’s always a waste of time b/c they’re as ignorant as I am about these things. And I pay these people way too much money to deal with their incompetence. I also agree with previous posts- that local edition crap at 25 & 55 past the hour HAS to go.

August 1st, 2007
12:51 PM PT
George Campbell Maclin lll said:

I have seen the same Comcast Newsmakers interview by Cathy Motley-Fitch, with a young lady promoting a “diva” program, At least twenty(20) times.

One time I saw the same interview twice in the thirty minute CNN headlines program.

I hate the “MOTHERS” more than you know.

Thanking you in advance.
Have a blessed day.
Sincerely,

George Campbell Maclin lll

PS: moter later

September 20th, 2007
10:48 AM PT
Neil said:

I used to hate Comcast now I despise them. They raised prices left and right over the years for their overpriced and low quality service.

In my area they took the NFL network from the basic package and set it up as a premium channel. That was the last straw.

I canceled my service on July 23. They have now billed me for August, September and October saying that, although they see the disconnection request, it has not been disconnected from the pole. I don’t know what to do. I don’t us their service but they keep billing me. They even sent a collection agency after me for money I do not owe.

I will watch nothing before I use them again.

I now use DirectTv and I am very happy.

October 9th, 2007
10:00 AM PT
Freddy Stone said:

Wow. You folks really are mad.

Hmm, where we live, their service is fine. I get great internet service, my cable is never static laiden or fuzzy, and short of a power outage, it always works. I even use them as my phone provider. And for those of you who do know, HD (for now) is not true HD yet, but it’s getting there. The problem with the HD issue is that the cost to film, edit, store, and broadcast HD is like $10:1. Be patient, it will come down in price, then we can all enjoy our new color TV’s.

As for Local Edition, it may be a bit out of place (and sometimes waaay off-topic as it relates to international news), but the benefit of the show and it’s placement is to put valuable information into the hands of people who are passionate about making a difference. I plan to run a segment soon, and I hope that it impacts the viewers, like you all here, and you take action on this global problem that faces us all.

Cheers.

October 9th, 2007
10:03 AM PT
Freddy Stone said:

We have plenty of “hate” in this world, let’s downgrade our hate to “dislike”. I agree with those of you who have let your dollars do the talking! Nothing communicates more effectively to a corporation like a loss in revenues.

Be wise.

October 14th, 2007
8:48 AM PT
Keith said:

I’ve watched Headline News for my daily dose of information for years, but not anymore. Six months ago I moved to an apartment where my cable is included in my rent; great deal, huh? Nope, I STILL WANT TO CANCEL MY COMCAST and get DirectTV because of Local Edition. I do agree that the program should be available to the three people who actually watch it, but put it on the local information channel NOT over top of regular programming.

October 29th, 2007
4:03 PM PT
aaron said:

i agree with most of you but what you need to know is comcast isn’t the worst as a matter afact when i had directtv i was very frustrated.Then when i lived in ST.Thomas U.S.V.I i had a thing called choice cable the name is very decieving because you dont have one i beg any one who goes down there do not use choice it is the WORST.

As.for local edition i despise it im in seattle so we have this guy tony ventrela he’s not bad but he’s not good.Oh and chris and joseph i saw a video of seeking solutions with suzanne (she was talking about grandma sex)i feel so bad for you guys but im pretty much in the same boat as freddy stone although the thing that pisses me of about local edition is that they cut into the best stories.CNN headline news is wher i get all my news so i dont like that they cut into it.Any way thats what had to say.Oh god it’s coming on right now. They’re talking about male breast cancer
(like that’s a problem).Hope you guy’s consider what i wrote.

                P.S
  are you a flippie freddy stone
        you seem like one.
November 19th, 2007
1:13 PM PT
anonymous said:

if you don’t like what cnn is airing on cnn, then contact cnn.

November 19th, 2007
1:40 PM PT
anonymous said:

also, nfl network is not on a premium channel. it is on a package that is $5.99 per mo. it WAS on the package that is 15.99 per mo. which is less? and besides that, it was fox and the nfl network and the fcc who decided to move it. figure out what you are talking about before you start getting all high and mighty.

November 24th, 2007
9:25 AM PT
William said:

I would share my ongoing saga of Comcast incompetence, but it would simply be to repeat the many other stories already posted. The most startling, or perhaps brilliant (if you are Comcast and you have just signed a monopolistic contract with a city - like Houston) aspect of their “customer service” is that it is set up so that there is absolutely no accountability. You can never speak to the same person twice, and as a result, the clock punchers at the call centers just do what they can to placate you and move on to the next irate customer

Rather than continue to vent, or change to ATT, there needs to be some organized opposition. Class action lawsuits usually get a company’s attention, and Comcast is certainly primed for one or more, but I think people are pining for some more immediate attention. If you are like me, you simply want your internet and/or cable to work. I would gladly pay my bill each month in exchange for an internet connection that actually functions. So, how do we get there?

My thinking is to fight them at their own game - advertising.

In that regard, I am curious as to whether there is enough support among us to gather a fund to purchase newspaper advertising, get the attention of Comcast, and force them to put up or shut up.

If I set up a website to accept donations for advertising to get Comcast’s attention, would there be contributors?

I am not asking for anything now, just trying to measure the interest out there.

Let me know by emailing wakeupcallcmcsa@gmail.com

Also, if you know of any other organizations, groups, persons or others who are engaged in the same effort, or if you have any ideas, email them to this address as well. My intent is to start a website and compile all this information and make something happen.

Let’s stop complaining and DO SOMETHING constructive!!!

December 5th, 2007
4:49 PM PT
John said:

I made an appoitment at the local office in Aspen, Colorado. Was told the service installer would be able to do the install the next day from 1:00pm to 5:oopm. He never showed. I called the 800 number and was told the person who took my order gave me the wrong date. So I just took a half day off work for nothing and you want me to do it again.. FORGET IT! The saying that a happy customer tells one other person and an unhappy one tells ten, I will be telling everyone that will listen about the poor service I got from Comcast.

December 15th, 2007
8:12 AM PT
Rachel said:

I’m sitting here waiting for the Comcast tech to show up. Three months ago I paid the outrageous hook-up fees (over $100) for digital cable and internet service. I decided to downgrade on the TV and found out Comcast had only two options - a $13 basic plan or the $50 digital cable plan. So, I went with the $13. The customer service rep then informed me that since Comcast has to “roll out a truck” to downgrade my service that I will be charged an extra $15. I asked if this could be waived considering I just paid a huge installation fee three months ago. She said no. So, I made the appointment for the tech on Sat (today). He’s supposed to be here between 8-11am. It’s 10:11am now. I’ve decided that if the guy shows up later than 11am I’m going to have him yank everything. This company wastes my time and money and their customer service reps do not help, they deflect.
I have no sympathy for any customer service person or tech that works at Comcast. I have been a customer service rep for other companies. Any person that chooses to work for Comcast should expect rude treatment because the service provided is terrible.

December 19th, 2007
5:25 AM PT
Brianna said:

Unfortunately, my husband has just signed a two-year contract with Comcast. I am insanely pissed off, not being able to see the end of my favorite show, Glenn Beck. This crap haas GOT to stop. I am calling to ask what the penalty is for cancelling our contract. Then I am writing a big fat nasty-gram to CNN. My next step? A Lawsuit. I feel that I have been cheated as a customer. I do not want to see some fat lipped tard talking to some fat assed woman about shit I care nothing about. Sounds like EVERYONE I know changes the damn channel every time this crap comes on. I care about REAL news events- Newpapers deliver the information I need to know about our community. I buy cable to dive OUTSIDE of our little midwest realm- and see what is going on in our fragile nation!! I can not imagine this shit breaking in during a big story- like the WTC attack. I would be friggin LIVID! I will be all too happy to bgin a new contract with Verizon, or DishNetwork- they seem to be VERY eager to please me and get my business- unlike Comcast- who bends you over time and time again- and doesn’t use lube.

January 13th, 2008
11:08 PM PT
Harry said:

I actually like Comcast service… BUT so many times I was watching a show on CNN and here comes Newsmakers right at the conclusion of the show… all the time watching the other show is lost since you don’t get to see the conclusion. I complained to Comcast and was blown off.

Certainly they have community channels that this interuption would fit without interupting something someone was watching. Whoever made the decision to interupt national programming is really an idiot.

They need to know it’s me or Newsmakers… we have several other choices here.

January 13th, 2008
11:19 PM PT
Harry said:

Forgot to mention. Brianna good luck with your lawsuit. I never thought about it, but they promise CNN and then interupt it regularly. Very good thinking. Perhaps it could be a class action suit.

January 16th, 2008
9:39 PM PT
Cheryl said:

I am annoyed with Comcast because of the Comcast Newsmakers program - Who needs it? There are plenty of public, local, government access channels, and local news channels. I am irritated that one of my favorite programs, one that I pay for, is interrupted daily.

I would like to know - Is it legal for them to regularly interrupt a program that I pay for?
Does CNN Headline News/Glenn Beck know that Comcast is doing this?
Why would they choose to interrupt CNN Headline News over some other network?
Why does Comcast feel compelled to make this program?
Why are they forcing us to watch ‘Newsmakers’ by preempting a “real” program?
Do they have some sort of political or social agenda?
Or are they complying with some regulation or behind-the-scenes pressure?

January 31st, 2008
11:25 AM PT
BIll said:

WE hate Comcast Local edition. I agree, we pay for an interupted version of CNN. WE really, really, really think Local Edition sucks!!!!

February 14th, 2008
10:58 AM PT
Rex said:

Since 2004?!Wow, I didn’t realize that I put up with this local edition crap for that long. Twice an hour EVERY hour? This is ridiculous! Put it on a local channel, or the least they could do is show it once @6,9,12 and 3 on weekends only. I mean it’s the same stupid show all week long over and over. I watch CNN HL news for, guess what? Thats right, HEADLINE NEWS! I don’t watch it so see local yokal Joe Bob and how his business or organization impacts the community. It’s getting to a point of total hatred for me. I live in Sacramento and I want to choke Steve(Snot)Swatt! I’m sick of seeing his ass twice an hour!

February 24th, 2008
9:22 PM PT
frank said:

OMG, Im so glad to know that Im not the only one that gets bend out of shape when local edition breaks into my CNN.
Ok,I could maybe deal with interupting CNN ever three hours on the hour,
but not every hour if we must. Many times I’ve waited for a segment of the news to air only to have it interupted like everyone else.
Why is it that say a program like “showbiz tonight” is able to run a complete program of trash without interuption but the real important news gets interupted. Turn on “Showbiz tonight”. I guarantee its about
Britney, Angelina,Lidsey, and Paris.Same story, every night. Do we really need this or want this?.. Comcast, interupt that crap if you must.
Really!. Its a no brainer. Break into Nancy Grace as well. She also drives me insane . Why do we nedd a show that sensationalizes peoples tragedys?

ok, Im FUMING NOW!!!. How about the Home shopping network?. Or as i call it, the “Hand Channel”. Im pissed that I pay for this crap.
News is important. Its a drag that CNN shares the air with Showbiz Tonight. That crap belongs on E.

Hey CNN, are you really serious about the news?.
Sounds like your doing an MTV.

March 19th, 2008
12:26 PM PT
Pam said:

I live in the Portland Oregon area. We were just “treated” to Comcast NewsMakers within the last two weeks or so. Totally ruins the last 6 minutes of any show you are watching. Cuts in to Ken Ackerman inverviewing local politicians no one has ever heard of. A lawsuit is really the only thing that will get there attention. Comcast was recently hit with a huge fine for moving MSNBC from channel 47 (basic cable) to channel 128 (extended cable), without giving their customers the required notice. Money talks!

April 4th, 2008
12:45 PM PT
Eric Upchurch said:

I have been VERY frustrated with Comcast Newsmakers breaking in on CNN Headline News. What is worst, is that they already HAVE a Comcast channel here in Delaware!
CNN headline news will tease a story or cool video that is upcoming, and of course they save it until the end of hour!!!! GRRRR right when my broadcast is interrupted by Newsmakers!!!
I’m thinking of just changing to satelite.

Why don’t they just show this on the Comcast channel????

April 5th, 2008
11:13 PM PT
Harry said:

Comcast Newsinteruptors

This just gets worse and worse. Has me to the point of going postal. The little Chiquita doesn’t even comb her hair any more. No talent, my grandmother would be better.

Keep this going and I hope everyone sends a link to their local Comcast management. Not that it would matter because one of the ditzes thought this insanely stupid thing up to begin with. Perhaps it’s a carrot “let me make you a star” carrot… explains the hair.

April 7th, 2008
11:09 AM PT
Daniel Alexander said:

Don’t worry, it gets worse. Comcast is geared to collecting personal information about their clients such that they can force more and more ads upon you. They monitor your usage of both your TV watching and your web usage. When I was paying for their service they also installed spyware on your computer to search your hard drives and report back to their servers. I had to reinstall my system to get rid of it. Never install any software they give you. There is no reason that you need to install anything on your computer. You can set up a connection to their service without installing anything (even if they tell you that you must install it, IT’S A LIE—they just want to dump a bunch of spyware on your computer).

Eventually, as you start to use bandwidth Comcast will threaten you. It won’t be their tech support or customer service that threatens you (they will be clueless as usual). Rather, Comcast has this branch of “Secrete police” that monitor your usage and if you use” too much” bandwidth they will start threatening you and will cancel your service. However, since Comcast sells their service by claiming to be an unlimited usage service (which is exactly what the person told me when signed up) it gets you interested in arguing the point with them. Don’t do it!!! Just cancel their service and save yourself the headache (they will boot you anyways so save yourself the frustration). Here, I can tell you how that conversation would go. “You are using too much bandwidth, but since we have no limit on bandwidth usage we can’t tell you how much is too much, but you are still using too much, and we can’t even tell you how much you are using since that would imply that we have a some limit on usage which we do not, so you either use less or we will cancel your service, but we can’t tell you how much less to use because we don’t have any such limit on usage, but you are still using too much…and 1+1=5 and snails can fly and the moon is made of cheese and the Earth is flat and is at the center of the Universe…etc”. There, now you know what you are in for. Save yourself the frustration and cancel their service if you ever get this group of idiot “Secrete Police” on your case.

You know it is unbelievably stupid of them to do this. What they are doing is targeting the top 10% (or so) of their power user clients. But that group is the group that most people go to when they want computer advice. And that group is the group that knows how to get the word out how much they hate Comcast. I have gotten over 30 people to dump Comcast directly, and I take every effort to post informed messages about how bad a company they are on the web and elsewhere. And I’m just one of the many power users that they got mad. So, it just doesn’t make any sense for them to be such jerks about this. Even if you completely ignore the sheer idiocy of their reasoning (“We have no usage limit, but don’t go over our usage limit or we will cancel you”).

As far as the quality of their service is concerned I was quite disappointed. Because they are so geared to pushing advertisements upon their clients they intrude upon you by monitor your usage of their service (for advertisement reasons). Ok, I figured I could live with that, but what irked me was that they put up ads every time I changed channels and that slowed down my channel changing to about 2-3 seconds per channel. It was crazy. It would take me an hour to surf around to find something good to watch and by the time I decided what I wanted to watch, it was over. It was so painful that I disconnected my cable box and just watched the analog signal (and I don’t even know if you can do that anymore). I didn’t get all the channels, but at least it didn’t take me all day to find something to watch. Plus the picture was never clear. It was a bit grainy, but more importantly you would get these blocks popping up frequently and sometimes the picture would freeze though the sound was still coming through.

Oh, and what started me ranting again was that I sent an email to a friend that still has Comcast (FIOS not available in his area yet) and I got it bounced back saying that it is spam. But when I went to their website (as the bounce told me) to try to get my IP off the block list they asked me for all sorts of personal information that they could not possible need. Now if it was any other company I would suspect that they are just trying to resolve the problem, but since it is Comcast I suspect that they are trying to compile information about the clients of other providers (like FIOS). You get a bounced email and you go to the Comcast site and you give them all your personal information so they can then target you for their advertisements. I have to hand it to them they know how to squeeze every bit of information out of not only their clients, but also the clients of other providers. Still, I took the opportunity to send them a message thanking them for alerting me to a friend of mine that I have not yet gotten to dump Comcast. Of course that particular friend has no other choice as of yet, but it reminds me to check to see if any new choices exist. So, in a sense this bounce of my email is helpful to me. It’s just one more person that I might directly help out by getting them to dump Comcast.

I could go on about their service and billing problems, but you all seem to know about those. I’m just giving you the additional problems that you might not know about (like the idiot “Secrete Police”). Luckily for me FIOS became available in my area just as the Comcast “Secrete Police” were cutting off my service. I don’t like Verizon much as a company, but so far FIOS has be pretty great. I get a constant download speed of 19.7mbps where I would be lucky to get a fluctuating 5mbps from Comcast, my FIOS upload speeds are better than that (and Comcast’s upload speeds were less then 700kbps—very slow). My TV looks like I bought a new one. The picture is so much better then Comcast and I have no problems with it at all. My phone is about the same, but I had a different phone company that charged me a lot so I saved a lot switching mainly due to the phone (I save over $130 a month switching to the FIOS package). There are probably cheaper and better phone providers, but not by much so I am happy about that. I get unlimited calling throughout the U.S. (so no more long distance carrier like I used to have, thus the savings).

I have some other horror stories related to the initial installation (drilling holes in my house other then the spot I told them too, I had to drill my own hole after they left and run the wire into my basement where I already had all the cable wires connected up, instead they drilled holes around my house and ran wires up the outside site walls, it was ugly, but more importantly I told them not to do it and they did it anyways) and related to billing when I cancelled their service (they billed me for stuff I never had and didn’t cancel the service when I asked them too and a mess of other things that made me quite angry). Still, I will leave that for another day.

May 4th, 2008
10:09 AM PT
PAM MACLENNAN said:

Is there any way to display the most recent messages first? One has to scroll down years of messages to read the most current and relevant ones.

June 9th, 2008
6:42 PM PT
Sherron said:

I’m with you!!!!!!!!!!!!!!!!!!!!!!!!!!! I am so D*&$ sick of Comcast cutting in on the CNN News!!!!!!!!!!!!!!!!!!! I have been looking all over the place to find somewhere I could complain about it. When it comes on, I flip the cannel to another one. I don’t know where to go to put a complaint in to the “Feedback” area, so Comcast understands that people HATE the infrigement upon peoples rights!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

July 17th, 2008
7:04 AM PT
Daniel Alexander said:

Yea, Comcast replaces ads and inserts additional ads into the shows you watch (in addition to putting ads on their popups). Ever time I watch one of their commercials (to local companies) it makes me sick. All I hear is them talking about how proud they are about how well they monitor their clients activities (Web browsing, TV Watching, and spyware) so as to be good at categorizing their clients and better at targeting ads. I personally don’t like a company I pay monitoring my activities and creating a profile on me. But like you I really don’t like Comcast cutting into the shows I am watching to insert their additional ads. And I hate the most how it takes me a billion years to surf threw channels to find something to watch because Comcast is populating the screen with ads ever time a turn the channel (not any more though since I dumped comcast a number of months ago).

I wanted to also mention that the EFF and other groups have found that Comcast is now limiting bandwidth not just on power users (as they did with me), but also of common users how might use software that uses persistent bandwidth (bandwidth that might be only medium usage but more consistent then things like email and web browsing). It seems to me that Comcast only wants you to use email and web browsing and nothing else. I’m not sure if that is by design, but it surely is where they company is going. I guess that is ok for users that are still living in the 20th centry, but for most people that is not too good. In any case, it is another intrusion on people. They don’t tell you that they are reducing the bandwidth that you pay for, they just do it and hope you don’t notice. Doesn’t seem right to me, particularly since they won’t admit to having any bandwidth limitations at all (other then setting up a web server or such).

July 19th, 2008
3:57 PM PT
nick savage said:

I’ve been wondering for years, why, everytime I watch CNN Headline News, they constantly advertise up-coming segments, and they never come on! I thought it was CNN that was just falsly advertising segments.

I absolutely H-A-T-E the “Comcast Newsmakers” segment, with Tony Hill. It is THE most BLAND five minutes you’ll ever see on T.V.- and its every 30 minutes- it never misses a beat. And, what’s worse, is that on the Newsmakers segment, they are usually talking about some “upcoming” event- thats already come and gone weeks ago!

The sound, the color, the visual quality of the segment, is so sub-standard, it sticks out like a sore thumb. My biggest question is, why has this been going on for almost five years? Its hard to believe that Comcast would be able to sloppily cut into advertised news segments with this absolute nonsense, for so long, EVERY 30 MINUTES.

I’m glad to know that others are noticing this as well. I guess I’ll have to get off my behind and make a formal complaint or something.

Good luck to all of us.

Nick.

July 19th, 2008
11:58 PM PT
Anthony said:

As I type this, Comcast Newsmakers is currently on.

They had just teased a headline video on CNN and it cuts into this shit.

And they are talking about some youth group miles away from my house in a county no one has heard of. And here’s the rich part: I saw one that was supposedly about a food bank (I didn’t really care anyway), but they start talking ABOUT A FUCKING BLUES FESTIVAL. I am fuming mad. Now I have to miss a headline about a hostage situation because of some local access programming with two weirdasses, one a wannabe reporter, and the other one a lard ass or hobo talking about something stupid.

If I want local news, I watch LOCAL NEWS CHANNELS. And better yet, the shit airing on there is local, but of course, they aren’t headlines.

It’s just fucking retarded.

I’m contacting CNN in the morning before I have to leave town. I’m pissed.

July 20th, 2008
12:13 AM PT
Anthony said:

I just sent an email to CNN. Hopefully this horrific abomination of a show will be removed.

July 29th, 2008
1:37 PM PT
Lona Snead said:

I have written several times to CNN - no response. They must have a deal with Comcast - sad, sad, sad. The comcast wannabe Newscasters (use that term very loosely - it’s so demeaning to REAL NEWSCASTERS! to put them into the same class as though they were newscasters.)

The second I hear that dreaded musical ‘tone’ at :55 to the hour I swear and grab the remote as quickly as possible to go to the local news channel. How DARE Comcast interrupt a major News Channel with local events! I would be happy to watch the local stuff - in the right place in the channel line up. How dare Comcast force their peons on us - how dare them.

July 30th, 2008
12:23 PM PT
Melissa M. said:

Dear Ms. Snead,

Thank you for the feedback. I will be sure to share it with the leadership team.

Kind Regards,
Melissa M.
Comcast Customer Connect
National Customer Operations

August 30th, 2008
3:18 PM PT
Steve said:

Umm.. guys? Just a thought here… I might be way off base, but if rnough of you cancel your cable and switch to satellite it will hurt Comcast more than it hurth you. Comcast will take notice as their revenue stream starts to dry up, after all cable TV is not a necessary service… there are (usually) alternatives… even satellite broadband> Yes it’s a pain, yes it’s inconvenient, but if you really want to drive your point home then hit them where it hurts… in the wallet.

August 30th, 2008
8:12 PM PT
Kurt said:

Down with all corporate monopolies. People have to get mad as hell about it, and then DO something.

September 1st, 2008
12:55 PM PT

GO over to Direct TV as a means of punishing Comcast for their evil behaviors. Only use Comcast for broadband AND with a business account so there will be no caps on usage.

September 8th, 2008
12:23 PM PT
Kevin said:

I SCREAM at the TV each time this useless “Comcast Newsmakers” segment comes on. I pay a premium to have CNN. If I want to watch local news, then I’ll watch KATU, KOIN, or KGW. The segments have no appeal what so ever to me, and I wish they would just stop it. VERY ANNOYING.

September 9th, 2008
7:27 AM PT
Jim Jones said:

I’m sick of Comcast Newsmakers and their host Anita Lopez in Colorado. The woman is simply not a good reporter. Her performance is ridiculous. She should be fired and Comcast Newsmakers should be pulled off the tube. There is absolutely nothing worse on television!

September 13th, 2008
10:09 AM PT
Nellie Smith said:

The class action lawsuit to get rid of comcast newsmakers sound good to me. So who is going to get the ball rolling. There is no reason for me to bash them because I am beyond that point, If they don’t get rid of it soon I will probably move on to AT&T Dish Network

October 2nd, 2008
6:37 AM PT
Heather said:

I hate Comcast and I’m not even a customer yet. They are the ONLY cable provider in my area. I can’t get Fios, and there’s no place for a dish.

I called to set up an installation, and they have no appointments available. I told the guy all the dates I was available: weekends and certain weekdays. Nothing. They told me these appointment have been booked “for weeks.” Give me a break. I am trying to purchase your product! You should have enough employees to allow me to do so. Comcast doesn’t schedule appointments more than 3 weeks out, so I have to wait and hope and pray I can get one.

I suggested what I thought was the perfect solution: I can install my own damn cable. Just give me the box. Mail it, or I will pick it up. I was told they “cannot” do that for new customers because the installer “has to do something” in my building. Um . . . no he doesn’t. But it would be pretty difficult to justify a $32.99 installation fee when I pick up my own box and install it myself.

Were supposed to be getting Fios is about a year and a half. Maybe I’ll just wait.

October 4th, 2008
12:33 PM PT
Sabrina said:

this is what is on the web site…

Q) Doesn’t CNN Headline News broadcast throughout each half hour? What do you cut out to show Comcast Newsmakers?
A) Comcast Newsmakers airs at :25 and :55 past the hour in the Bay Area - and at various times in Sacramento and Fresno. The CNN Headline News programming that is most often pre-empted is a brief entertainment report.

ok well yesterday the President was about to speak….and it was interrupted to hear an interview with a man running for office(who WILL NOT WIN) for the 30th time i have seen this interview.

now granted for some the president can be a form of entertainment but I dont think that falls into a brief entertainment report

October 6th, 2008
6:25 AM PT
Lona Snead said:

Below is from another forum regarding the ‘newsmakers’ breaking into News and Programs! I certainly have seen any change!
————————————-
I emailed Linda Kurtz at Comcast asking her if Comcast would remove “Comcast Newsmakers” at 8:54 PM and 9:24 PM since it disrupts the flow of Nancy Grace and Glenn Beck and here’s what she had to say:

Thank you for the feedback. We are actually in the process of making this change. Please email me again if this change has not been implemented by mid-September.

Thank you,

Linda Kurtz
Host/Producer
Comcast Newsmakers

October 6th, 2008
7:49 AM PT
Karen said:

I am joining you all in this attempt to do away with CNM. I resent the 5 minutes of the show I PAY FOR to be interrupted, and replaced with this assinine show. I have complained several times, and they did call me back. They have agreed to give me a promotional cable rate for 4 months. Big Whoop. I still would rather watch the shows I choose in their entirety. I have written to the FCC, and CNN to complain. CNN responds with an automated reply. I f anyone knows how to contact someone there, I would appreciate that. I haven’t heard from FCC yet. Comcast claims that CNN gives them permission to interrupt the shows. I want that verified.
I resent this crap being rammed down my throat. Count me in on any action.

October 6th, 2008
10:08 AM PT
Lisa Packheiser said:

When I was unable to get the internet service that I paid for (and got for a total of one day), the Comcast technician I got on the phone WIPED OUT MY ENTIRE OPERATING SYSTEM.
-
Comcast denies all responsibility, although this happened WHILE I was on the phone with their techincian.
-
I am very interested in a class action suit against Comcast - please contact me if you would like to be part of it - for the Arlington/Alexandria area of Virginia.

October 9th, 2008
3:11 PM PT
chriselsom said:

I copy and pasted all of these comments into an email to the SVP of customer service at comcast maybe the stupid bastard will take a hint!

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