Comments on: Why T-Mobile Sucks?

By: Center Partners Employee

Center Partners Employee — Sat, 17 Oct 2009 15:12:13 +0000

You seem to be very misguided on how Center Partners works.

“one call is a T-Mobile call and the next could be QWEST and then DirecTV so that is why they know nothing about what you are calling about” – No, that is not at all the case. The company is split into departments and every employee works for one and only one client. The T-Mobile people you talk to on the phone ONLY work for T-Mobile. Their name badges have the T-Mobile logo on them and the desk they sit at is in a room full of other T-Mobile employees and T-Mobile adornments on the wall. The same is true for all of Center Partners’ other clients. It’s just like working for the company, but there’s a third party involved. It’s called outsourcing.

What that girl was doing on the phone was called friendliness. She sounded “so nice she sounded stupid” because she was doing her job. She was being friendly, probably because that’s how she was trained to handle imbecilic balls of rage such as yourself. She was trying to get you to add another line because, again, that’s her fucking job. Retention. That’s the WHOLE POINT. I don’t know if this is a trade secret or not but now you know. When you cancel pretty much anything, you talk to some poor sap who was unfortunate enough to be placed in retention and whose job it is to try to convince you otherwise. Finally, “keep it professional” is what she said because you were being a rude asshole when she was trying to be friendly. There are other ways to let someone know you want to get to the point.

I realize that this post is from 2006, and you will likely never read this, but I REALLY needed to do some therapeutic venting. I’m an 18 year old part time college student and I hate my life because my fucking job sucks because I have to talk to assholes like you every day. But after 7 months of unemployment and running out of college money fast, I was desperate for this job so I have to keep it for a while. The day I can quit this shit is a day that will be worthy of much rejoicing. As for you, if you continue to look at things the same way and think you can go through life being rude to everyone that inconveniences you, you will not have an easy life.

By: tmobile hater

tmobile hater — Mon, 06 Jul 2009 01:00:18 +0000

tmobile SUCKS!!!!!!!!!! there r phones that are touchscreens with a keyboard on other companies and its cheaper, and thres no reception anywhere there phones have no style i would rather have verizon

By: Amanda

Amanda — Fri, 26 Jun 2009 13:28:28 +0000

THE SERVICE SUCKS!!!! I have been fighting with the idiots for almost two months and I still drop every call I make. It has actually gotten worse! On top of it all, they keep telling me my phone that they talked me into buying is the problem. So the last one they sent me out is defective and now they won’t take it back. I sent a perfectly working phone into them. I understand why their prices are so good, they don’t actually offer any service to you so it really doesn’t cost them a dime! I HATE T-MOBILE!!!!! If anyone is thinking about changing over to them, DON”T!

By: angela

angela — Fri, 24 Apr 2009 14:25:34 +0000

First of all I would like to say for anyone looking to get t-mobile service to go to t-mobile.com and go to their message boards. Tmobile has 32 millions customers and there are not even a hundred of them on here sounding off about bs. Tmobile just started offering customers who have been with them for two years of longer a rate plan with unl min for 49.99 a month without a contract renewal. I can promise you there is not another company out there who will reward you more for loyalty than tmobile will. If people call in screaming at a rep, guess what that rep will do? The exact thing you would do if someone was in your face screaming at you. Either shut down or wish they could knock your teeth out. Do you think that’s going to get your matters taken care of? I actually got a call the other day from a guy wanting his phone replaced bc he called it from his landline and it rang once on his landlines end before the cell started ringing. Does no one understand this is what we put up with all day! Grow up, stop being headcases and when you call us with a LEGIT problem, be courteous, state what your calling about and let us help you! We really want to. We as reps get bonus’ raises and promotions based on how happy YOU are with our interaction with you. No other company offers incentives for reps to be nice to customers like tmobile does. So let us be nice to you. That’s why we have the j.d. power award for best customer service from a wireless carrier. If you do unfortunately get someone who doesn’t know what they are talking about, hang up and call back and you will most likely get an outstanding rep who can solve your problem. Lastly, those of you who spend your lives complaining about every little thing… you will regret one day when your life is over and you realize how many other things you could have done with your time. Btw I’m typing this on my g1 baby! And it is awesome.

By: Karen

Karen — Sat, 13 Sep 2008 06:26:36 +0000

Oh yeah, if I can’t find another plan that’s actually decent, I will go back to Virgin Mobile. At least the customer service people there actually cared and emailed me back, and fixed any problems I may have had while using their service. It may be a pay as you go phone, but it’s far more convenient than dealing with t-mobile and their crap.

By: Karen

Karen — Sat, 13 Sep 2008 06:22:31 +0000

I hate t-mobile too. I have had nothing but problems since my fiance signed us both on for the one year plan. The sales people lie, and the woman who sold us the plan and our phones told us we were getting top of the line, new, Samsung phones. When something went wrong with mine, I tried to get a replacement, only to find out that this was an old phone that had been discontinued. I purchased a razor, which I would never do again. I have had to have it replaced 4 times, once because my phone was lost (my fault, I admit) but the other times were all because the replacement phone was defective, not once, but 3 times! The customer service people had attitudes, and were downright rude. I was also getting harrassing calls from an ex-friend, and customer service told me they could change my phone number. They didn’t tell me there was a fifteen dollar charge for it at the time, which I didn’t change it at that time, anyway. My fiance later had it changed for me, and we did get charged fifteen dollars. I have wanted to get out of this plan for months, but was told that just to cancel my line I’d have to fork over $300. Insane. I used to have Virgin Mobile, and I have to say that I was happier with their service. Also, t-mobile won’t answer emails (why do they even have an email address?!) and I have been unable to access my photo album for months. When I call, they say they don’t know why that is. One customer service person said the site was down for repairs, but I still can’t access my photo album, and now I can’t even log into my account at all.
The other day, while walking past a t-mobile booth in the mall, some pushy sales people were calling out to me to stop and listen to their sales pitch. I told them I already had t-mobile and I couldn’t wait till my contract was over. They kept asking why, and I told them they have horrible customer service, as well as other problems. They offered to give me a free phone. Yeah, right. I just kept walking,and I plan to walk away from this plan and never look back once it’s over.

By: greg

greg — Sun, 10 Aug 2008 23:48:19 +0000

After our phone was stolen, I was notified that we are responsible for calls made until we called the. Fortunately it was only 1 day and the weekend. Verizon asks when the phone was stolen, and voids the thiefs calls. They figure it is bad enough you had your phone stolen, and probably otheer stuff, why punish you more. I guess T-Mobile has to pay for Catherine Zeta-Jones. After we went to the store we were treated very poorly (ignored while the 2 employees took turns taking breaks). After walking out, I was treated very well by a rep on the phone. I was ready to bail when he sent me over to the cancellation agent. He informed me if we cancel before March 09 we will be hit with an early cancellation fee. It worked! He retained us until March 09! After years of ignoring the biannual upgrades, and paying the bill on time we were hit with an early cancellation because her daughter upgraded her phone. All I wanted was a little break because we hadn’t used the upgrades. I will let everyone know to avoid T-Mobile like the plague!

By: Mark Crossley

Mark Crossley — Fri, 08 Aug 2008 08:18:30 +0000

I agree, T-Mobile bites the big one. If one is going to try T-Mobile service, I recommend the FLEX pay program, since there is a month-to-month prepaid full service. In the SF Bay Area, the surprising thing is that Metro PCS and Boost Mobile have great reception (even underground) where other carriers would not work at all. Haven’t a clue as to why, but do know that there are no contracts for either service. Strange, I HAD T-Mobile Flex on the MDA (their HTC-brand Mobile Windows device); FLEX gives you five dollars free service, but I had the Fav Five plan, with minutes, but never used up the five dollars of free calling for trying FLEX… in fact, I never renewed after the first month BUT because I never used up the free five dollars worth of calls, I still have internet access on the device after almost a year. Weird. I have called TMobile to make sure, doubly-damn sure, and triply so, that I am not obligated for any charges. Kept a log of folks I talked with over the last several months (never know) and they assured me that I owe nothing UNLESS I want to reactivate the FLEX plan (no desire, T-Mobile cell service sucks dry ice compared to much cheaper unlimited services).

By: Jack Sprat

Jack Sprat — Sat, 14 Jun 2008 05:29:25 +0000

you’re all raving lunatics. READ the contract. READ the coverage map. READ the rate chart. Then pick the company that SUITS your NEEDS. Try not to call up with your ASS showing instead of your smile. THEN you will be served by a CARING rep who will bend RULES to help you IF POSSIBLE. Do NOT look for any rep to kiss your ass after you VENT your shitty attitude all over them. They work eight to ten hours a day putting up with GREAT customers and COMPLETE JERKS. Which do you think gets the rep’s BEST work? State your problem, let the rep make some small talk so they can have a little TIME to screw with eight computer programs to look at your issues and resolve them. DO NOT PRATTLE, it’s distracting and hampers your resolution. We’re so damn glad to have a truly NICE caller we’d give them the key to the place if they wanted it. Wake up and smell the coffee people.

By: Tony

Tony — Mon, 09 Jun 2008 22:51:43 +0000

T-Mobile customer service is the worst. Can easily tell the company isn’t concerned with customer retention. I signed up with T-Mobile at the begining of May 2008 and it has been a month now and must say the customer service is the worst out of any other carrier I have used including AT&T, Cingular, Nextel, and Verizon.

http://www.windowsmobilesucks.com

By: Samuel

Samuel — Fri, 23 May 2008 00:54:00 +0000

Tmobile sucks.First they have the worst phone collection and the phones are outrageous. For instance a Blackberry curve with ATT will cost you roughly 49-74.99, however with tmobile it will be 249.99 (after mail in rebate)! Second the only place you can upgrade your phone is a tmobile store. A lot of times Bestbuy, walmart, radioshack, carry cell phones and offer upgrades a lot cheaper than what the actual carrier is selling em for. For instance an upgrade for a Blackberry curve with ATT would be 149.99 from ATTs website but Bestbuy offers it for 99.99(with no mail in rebates)! Lastly their service sucks. Their data plans are like dial up internet. They do not have 3G network. Sure they are cheaper than most carriers but is it really worht savin the extra 5-10 dollars a month. Honestly, I would not recommend anyone going with TMOBILE. Also all the cool GSM(SIM CARD) phones go staright to ATT. For instance the blackjack, palm treo, palm centro, ATT TITL, I could go on and on. I havent really tried any opther carrier except for ATT. I never go over with their roll over minutes. Any one who is havign problems with tmobile, I would recommend give ATT/Cingular a Shot…

By: Karma

Karma — Wed, 27 Feb 2008 06:12:13 +0000

I am currently on one of four phone calls tonight, I have been on hold around 2 hours and I am livid! On a monthly basis i get text messages from 724 which is T- Mobile stating that my minutes have been renewed, my problem with this is the fact that i get the messages at 5 am and I want them to stop. I have spoken to numerous representatives and they say they cant stop sending the messages. I’m sorry but who pays for my service? I DO thats who and I don’t understand why they don’t have the ability to do what I tell them to do. The supervisor that I just spoke to who’s name is Ashley just told me to turn my phone off if I don’t want to get the messages that early, and once again….I pay for my service and I don’t have a cell phone so I can get messages from them at 5 in the fucking morning… I have it for emergencies, but I shouldn’t have to justify or explain my reasons for having my phone. They should just do what I am asking them to do and stop sending the messages. This is absolutely amazing that I have to deal with these people for something that they should just say “I’m sorry Jamillah, I’ll have that turned off for you” but then again that would mean they actually did their jobs. I have been on the phone for over two hours right now and I am livid. The customer service sucks and I have been on hold for an hour of that time. I just got hung up on which is funny, I requested a sup and the rep named Ian just told me that there are no sups currently working and he was disconnecting the call just before he told me to listen to myself by the way. Now I know there is at least one sup there because I just finished yelling at her for calling me ignorant and telling me to turn off my phone, this company is great let me tell you! I ask for an employee number and the CEO’s name and corporate address and they hang up, great example of service!

By: Scott

Scott — Tue, 26 Feb 2008 20:05:52 +0000

I work for T-Mobile. But I have a new concept that MOST of the people who post on this site haven’t seen. Honesty. If I know of a better deal, even with another company, I’ll guide you to it. Granted, the higher ups don’t care for this, I’d much rather be honest with someone, than have them come back a week later, raising hell, and pointing fingers. Too bad the corporate world can’t grasp this concept. If they could, sites like this wouldn’t need to exist. To those of you who have LEGITIMATE complaints, they can be worked out. To those of you who are 14 years old and mad because your phone was taken away, and you’re blaming T-Mobile…get a life.

By: mike hegeman

mike hegeman — Sat, 23 Feb 2008 21:45:52 +0000

t mobile is not the best network but their price is right.

By: James

James — Thu, 14 Feb 2008 11:59:27 +0000

I've had T-Mobile for 3 years and I've had no problems.You people that bitch all the time about them havent got a life.If you dont like it cancel it and suck up the 200$ cancellation charge and stop bitching to sites like this.

By: Paul

Paul — Fri, 01 Feb 2008 21:54:34 +0000

I hear a lot of people are not super happy about the t-mobile service here. I am seriously considering getting tmobile because of the blackberry and the lower priced plans for my work. I found the blackberry 8700g online for free with a free bluetooth headset at
http://www.gogotmobile.com

Does ayone have any experience with the service on a blackberry with T-Mobile? And is this a good deal?