55 Comments

Summary:

Last week when I posted thisrant about T-Mobile and its increasingly bad service in San Francisco, I had an inkling that the company was doing well in stealing customers from other carriers. (More people using its network translates into degraded network performance.) I had no idea, […]

Last week when I posted thisrant about T-Mobile and its increasingly bad service in San Francisco, I had an inkling that the company was doing well in stealing customers from other carriers. (More people using its network translates into degraded network performance.) I had no idea, how well it was executing on its steal the customers plan. Which, incidentally does not necessarily mean it is making money! This morning, the company put out a news release saying that in the fourth quarter 2003, it managed to add a million new customers. Total net adds were 670,000 in 3Q 2003.  Post-pay churn remained at 2.7% on a sequential basis and all-in churn decreased to 3.2% from 3.3%. Well I think many switchers might have come from AT&T Wireless, which is having a torrid time in the consumer market place.

The Wall Street Journal is carrying a story this morning which highlights the number of consumer complaints against AT&T. The story says that in the 3Q of 2003, AT&T had the most complaints per 100K customers at 6.4.  The next closest was PCS at 4.0, followed by T-Mobile at 3.5, Cingular at 3.2, Nextel at 2.0, and Verizon Wireless at 1.5. My guess, at least from personal experience is that at the end of next quarter, T-Mobile would have moved up in the complaint charts.

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  1. T Mobile beneath contempt who is parent company or stock symbol,I plan to short it

  2. i think t-mobile sucks. it not
    just the service of t-mobile that sucks, but the attitude of the service people at t-mobile that sucks. while they may be cheap,
    carrier pidgeons are also inexpensive and far more reliable.
    do be duped by the lies of the sales folks, simply type in t-mobile sucks into google or yahoo and se how many tens of thousands of search results come up. there are some awfully pissed off people out there (at t-mobile). beware!

  3. hmm…i am in the san jose area and my t-mobile service is not as bad as you proclaim. when compared to verizon, yea, it’s not as great coverage-wise. but for what i need and where i need it, it serves me just fine and the service works.

  4. chazzster badabing Tuesday, January 27, 2004

    Sure t-mobile sucks. But the folks at t-mobile-sucks.ws can give
    you some insite on why t-mobile sucks. complaints from customers,
    workers and former workers at t-mobile really let you know what the real deal is behind the slick ads.

  5. CHIP ROBERTSON Tuesday, January 27, 2004

    Sure t-mobile sucks, everybody knows that. Check out
    http://www.t-mobile-sucks.ws and see what
    people think about t-mobile. It’s
    clear most think that t-mobile sucks. I agree with Johnny V.
    Rock on with your bad self JV.

  6. Michael Mckenedy Tuesday, January 27, 2004

    When it comes to Bad ATTITUDE they are 100% the TOP. Second they don’t listen are very Arroggent. Please don’t do business with them.

  7. I agree with the above complaints. I had T Mobile for a month, and their service was so poor it really can’t be said that they lived up to their contract. I couldn’t get enough reception to do the things I have to do professionally or make personal calls. My continued complaints were ignored. Every time I called a service rep I’d have to reinvent the wheel because they hadn’t bothered to read the documentation. I have refused to pay the early disconnect fee, for which they have billed me. I’m wondering if anybody knows about legal recourse with this problem? I don’t have a lot of money for lawyers.

  8. My wife recently had her purse stolen. I called cust. service, they told me that if I did not reactivate the phone or another phone within 30 days that I would be charged the early termination fee of $200. I told them that I would continue to pay the plan fee. They said that was not possible that I would not only have to pay full price for a phone, but that I would have to agree to an additional year contract. Why would I want another year with a policy like this? I cancelled both phones on the family plan and am being charged $400 termination fee. The contract ends in August. They couldn’t have at least waived the one year renewal! This is after going through multiple levels of arrogant customer service reps. as well as a store.

  9. I would like to know how I can make a complaint to the T-Mobile CEO Robert Dotson, by phone, or e-mail address. You can only make a complaint via fax or in writing which I find sort of strange. Is there anyone out there having the same problem or that knows how to help me? I am a new customer, 3 months, and a professional, am having a tremdous time with my services with this company, not receiving a bill for first 2 months, paying over 800 dollars so far, not using my services, being charged $150 every two weeks and am on a plan that is only $39.00 a month with a 600 minutes was suppose to be the plan. Managers hanging up on me intentionaly when I try to understand what is happening, and they can’t explain it to me. Staying on the line waiting for a rep, for hours. It has been unbelievable. Thanks Jw

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