Comments on: Vonage Service Problems, Anyone?

By: Darrel McEuin

Darrel McEuin — Tue, 28 Sep 2010 16:30:09 +0000

My Vonage modum continues to blink on the #1 phone line. Also I get an intermitent blink on the eathernet line. When I pick up the phone instead of getting a dial tone like usual, it will beep several times before I get a dial tone. Is this something you can fix or do I have to do it. Up until now the system has been working perfectly and I have been very happy that I switched to Vonage.

By: Shamondy Dunbar

Shamondy Dunbar — Sat, 08 May 2010 12:09:07 +0000

I have been using vonage since 2006 and had not had any issues, until most recently. I for the past month have not been able to browse the internet while being connected to the vonage device, however I have no problem when I'm connected just using my dsl modem. I have been through almost the entire tech support unit of Vonage and all they have managed to do is send me two additional devices that are giving me the same results. I called to cancel my subscription and they want to charge me a fee of $125.80 for early termination of aggreement. Apparently I'm considered a new customer because I was forced to take a new account number after not being able to restore my old account within 30 days.

As said before, I have not had any issues with vonage until most recently, and my issue is that I'm not able to browse the internet while being connected to my vonage device; a problem that vonage wants to ignore.

By: daniel Willis

daniel Willis — Fri, 09 Oct 2009 02:16:33 +0000

Comcast uses docsis 2.0 in florida and 3everywhere else in the us

By: Dathan

Dathan — Thu, 25 Jun 2009 17:51:05 +0000

I have had Vonage for just over a year. Fantasic…. until 4 weeks ago. From one day to the next, I went from great service to dropping calls, no dialtone, choppy conversations, poor audio, etc.

I have two high-speed lines: one cable and one DSL. Did not matter which one it was on, and I tried it with no other load. Upon complaining, Vonage “upgraded my terminal” remotely. Now when people call, they sometimes get an “ear blast” of high pitched squeal.

My sense is that Vonage moves things around, and that some of their switches and equipment is buggy while others isn’t. For us, we need to move to another provider.

I also very much believe that Vonage is reaching a peek of manageability that they do not know how to grow past. My view as a past CIO for a wireless services company is that they are in for some very hard times given the pattern of issues they are having. I would definitely not recommend Vonage for anyone in the near term until they prove their abilities at the next level.

By: chesser

chesser — Mon, 22 Jun 2009 01:30:16 +0000

Talk about some of the awfulest phone service a person can get!!!!!!! I can hear the caller, yet they can’t hear me. They say I sound like i’m breaking up. I’ve called vonage and guess what? They haven’t fixed a darn thing, yet they sure do bill my card and get their money. I WANT MY MONEY”S WORTH ALSO!!! I’m sick and tired of my calls not going through or not even getting calls at various other times. A word to the wise; DON’T EVER GET VONAGE PHONE SERVICE. THEY’LL RIP YOU OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Fix YOUR service first before you decide to put it on the market !!!!!!!!!!!!!!!!!!!!

By: Gordon

Gordon — Sun, 21 Jun 2009 17:11:40 +0000

I have had Vonage for four years now. I have never had ANY service issues. I am here now because my father in law just got Vonage and he gets choppy service when his computer is on. Has anyone here tried the Vonage tech’s advice of having the cable company check their equipment and wiring? I hate to see people shy away from Vonage due to a Time Warner or Comcast problem.

By: Vishal Mohan

Vishal Mohan — Mon, 04 May 2009 13:51:16 +0000

I have vonage for aboout a year now and I am having problems when I am on the phone and the internet at the same time. The person on the other line cannot hear me clearly on the phone but I could hear them. The vonage equipment is connected to a Linksys router. I also using an RCA modem for my broadband connection. Any advice on how to resolve the router problems? None of the companies involved is taking responsibility for the issues I am having. They are all blaming it on each other.

By: William See

William See — Fri, 01 May 2009 18:48:06 +0000

I have been living in Portland, OR, for nearly a year. Shortly after moving here, I enrolled via COMCAST for my broadband internet service. After being enrolled in the standard broadband services for nearly three(3) months, I learned, to my chagrin, that my vonage system interferes with my reception of broadband internet access. For what is now nearly a full year, I have not been able to use my vonage phone system.

I will soon be choosing another service because I have been paying a regular monthly fee for my vonage phone sercvice, but have not been able to use it at all. All charges and phone calls are being made through my AT&T cell phone because of this ongoing glitsch.

By: Nina West

Nina West — Sun, 05 Oct 2008 01:17:14 +0000

I started to open an account with Vonage on September 30th. The Sales Rep I spoke with was all too willing to get me signed up. This took approximately 1 hour.. I should have reliazed that there was a problem, but still tried to be patient with the Sales Rep since he had a lot of problems with the English language. He was really cute sounding when he would tell me in his broken English, “no problem, I do this with customers all day long. Don’t hang up, cause I will help you.” October 1st, I started receiving emails with instructions for transferring to Vonage. All in all, I received about 18 emails of which most were in triplicate. I really got upset with the one that requested that I fill out a form for transfer authorization and when I clicked on the site to get to the form, all I could get was a message that my transfer was verified. NO form. I tried to reach someone for help and everytime I would get someone that didn’t know what I was talking about. By the way, don’t you just love that female computer that comes in and sounds so perky and wants to help. She’s cool. She’s the only one that knows what is going on at Vonage. Anyway, October 2nd has come and I am not getting anywhere with Vonage. I threaten to stop the process with the next sales rep. He says, “no problem I will help you. You won’t be on phone but ten minutes.” Well, by now I have heard this crap way too much, so I tell the sales rep I’ll get back with him since I am at work and cannot tie up my phone lines. I come home and start again spending approximately one hour on the phone trying to resolve issues so that my transfer over will run smooth. Then on October 3rd, I get an email stating that I needed to call AT&T and request that they assist me in a stand alone with my DSL. I needed to have a dryloop. I think this means that I need to have another phone line open in order for Vonage to operate. So I did call. Yes, I would have two phone bills. One with AT&T and one with Vonage. So I call Vonage to cancel the transfer. By the way the adapter arrived on October 3rd. I cancelled the transfer on October 3rd. Yes they are charging me $39.99 to cancel a phone service that I never had. And if I don’t send the adapter back as they request, I don’t get my money back. Needless to say, I am going to make sure that I send it back to the letter with witnesses and through certified mail. Again extra cost because I don’t trust them. Also, another note. If your electricity is out, you have no phone. Why? Because you don’t have DSL. I should of thought that through more, but I too was mislead by the false promises that Vonage made. Nonetheless, if anyone out there is thinking about using Vonage, please learn from my mistake. Don’t use them!!!!!

By: Kelly

Kelly — Thu, 04 Sep 2008 23:31:33 +0000

I had vonage for oh three months! I just cancelled my service with them today! They suck and I told them they did! Screamed and flipped out on them! They did not help me in any of my issues! Droped calls, 10 second delays, internet running slow! the list just goes on…Everytime I call the complan they never took note of speaking to me and the hours I was on the phone trying to fix the prob. They suck and I will never go back to them! They made me pay $92.98 to shut off my service! Now I do not know what the hell to do with this box that is junk! I will not recommend this to anyone! They SUCK!